On the Spot Dry Cleaning

Very poor experience with the customer service .
Dec 26th, 2023

Cleaned my very intricately beaded dress well without damaging it!
May 15th, 2023

Reasonable pricing for the two jackets I had done but would have been nice to know about how much to expect when I dropped them off. Items were ready in 2 business days and looked very clean. One of the new front buttons I sewed on my suit got a little scuffed but I dont think thats really their fault. I figure it just happens sometimes in the washing process.
Jan 24th, 2023

Nov 2nd, 2022

When I arrived at On the Spot Dry Cleaning on Monday, February 27, 2023 at 7:30 a.m., I was informed by the employee at the counter that my 5 shirts to be routinely laundered and 1 pair of pants that needed dry-cleaned, would be ready on Thursday, March 2, 2023 at 6 p.m. (4 business days later). When I questioned why it would take 4 business days for routine cleaning, the employee at the counter reached out to a member of leadership. On the telephone, the leader argued that it was still only 3 business business days. I explained to her that Thursday was 32 (8 hours x 4 days) business hours. No concession, no understanding, and a complete inability to see the facts and understand the customer's perspective. There are other dry cleaning merchants in our community that provide NEXT DAY SERVICE and would actually appreciate the business.
Aug 31st, 2022