AUTO ER & COLLISION CENTER - ARCHER ROAD

Never had a bad experience with them. Polite, up front on pricing, and professional.
Apr 1st, 2024

Great place, really worked with my brother to help get the costs of repairs down and did a great job.
Mar 17th, 2024

When I say phenomenal service I mean top tier. If you want things done right with great customer service and phenomenal work these guys are the place. Melissa and Michael were outstanding to work with and made getting my car in super easy!!!
Mar 12th, 2024

Everyone I talked to was super nice and helpful! They were very respectful towards my time and how long I would be without my vehicle, which I really appreciated. Overall, a very positive experience!
Feb 20th, 2024

$180 for an incorrect diagnosis on where a water leak is coming from. Adding insult to injury, they told me they couldn't fix the supposed issue. The receptionist kept telling me the soft top was leaking and I'd have to take it to a trim shop. I knew the soft top wasn't leaking as I would have gotten wet or seen evidence of water during the leak. When I asked to have the technician show me exactly where the leak was, he pointed to the top corner of the passenger side door gasket that had a little dirt that I wiped off right then and there. So there was a big disconnect between what the receptionist and the tech said. Their technician spent about 2 minutes spraying water with a high pressure hose around my car to tell me my driver's side floorboard leak was caused by a slightly dirty gasket around my passenger side door. I don't feel that they did due diligence to find the leak or even listened to how the leak was happening. When it rained hard or for long periods, my drivers side floor mat would get totally soaked even when the car was stationary. Absolutely nothing else inside the car was wet or showed sign of drips. After Auto ER, I then took my car to a friend of a friend who found the actual cause: poor seals from the engine and hood area.
Mar 13th, 2024