Cold Stone Creamery

Nov 22nd, 2022

It is good
Oct 15th, 2022

I would like to say the store was very clear and everyone was nice. My husband and I placed our orders with 2 different employees. Same size just different toppings. When we checked out one looked like the photos on display and the other barley filled to the top of the cup. I asked if these are the same size (placing them side by side). I received a yes and the employee walked away. I unfortunately paid before the ice cream was finished. Not sure if Ill be back anytime soon. Thank you for responding to the review. Im not sure about the option to be compensated for my order youre referring to. I just wanted you to be aware of the difference in portion size and some customer service issues. Thank you again.
Sep 24th, 2022

Ice cream is fine, but dont order pick up. Youll stand there for hours wondering why no one is talking to you. Im an introvert and tend to get nervous when approaching people and dont want to impose on those already helping others. But dont ignore me and get others pickup orders while Im still standing there waiting, especially since I was standing by the pick up area for five minutes prior to their arrival, beyond inappropriate. Extremely uncaring and unpleasant employees. Will never go back to this location. Based on the owners response to me, I can guarantee they dont care either. I also can guarantee I wont be coming back.
Sep 5th, 2022

If I could give no stars I would. Tjs location is HORRIBLE!!! I like to give places 3 strikes and let's just say it was more then that. Order a like it cup with mint and marshmallows. Gave my daughter 4 marshmallows. Then go to the check out and charged us a love it size. As soon as I said something about it I get rude answers. Also charged us extra for our love it when the Employee stated they wouldn't charge us to change the toppings on the Boo Batter Sup. When I go back and question the bill for the 2nd time I get Death looks and laughs from Employees as if we were in the wrong. The manager at that time asked to refund the $3 dollars that got charged I said no and I wouldn't be returning. Get into the car and on the love it cup. It was to have Twix and the Employee but Gram crackers. No attention to detail at all in this location. I was excited that a Cold Stone was very close to us but I'll take the 10 minute drive to get ice cream at a better Place.
Oct 30th, 2022