Florida Pest Control

I've been with FL Pest Control since 1995. Have had two AMAZING techs in those years. Yesterday one called and TOLD me when he was coming. First time he called said he could come in 5 to 10 minutes. When that phone call wasn't returned he called again and TOLD me once again he was coming today between 9 and 10. I don't like to be TOLD when someone is coming to my residence for service that I pay for. The last two techs NEVER did that. They understood the dynamics of my family. I want my old tech back, period. However your company is being run now you need to understand that you can't just send any tech to anyone's house and think that's okay. I've been with your company for nearly 30 years, but will have no problem moving on somewhere else if need be.
Jun 30th, 2023

Service: Termite inspection
Jun 21st, 2023

One of the higher priced companies in the area. Was promised expert service and was very disappointed in the workers that came out. Did not live up to expectations. Didn't get good vibes from the service technician. And then their corporate office won't honor the local offices discount.
Apr 24th, 2023

Mar 11th, 2023

I bought a new house and Florida Pest did the initial termite bond for the builder, so I continued to use them. I will say, Ive never had an issue with termites or pests. However, Florida Pest also offers lawn care services. They advertise all phases of lawn care, including pre-emergent, post-emergent, herbicides, and fertilizer. Since they did well at pest control, I paid them $800 for one year of lawn care. The first appointment they completely killed my lawn. I called and asked if there was a mistake. The supervisor was always in a meeting. Eventually someone came to look. Our security camera caught him making a call to the office, stating it looks as if someone took a flamethrower to the lawn. Clearly there was a mistake. I called for months on a semi-weekly basis. Their own contract says theyd be by at least once a month, but realistically theyd only come once every two or three months. After eight months, I finally got in touch with a supervisor who came out. He told me my lawn died of rot, was in terrible shape when they started, and if I paid $800 for another year, Id see progress. There was no grass left in my yard, but there were plenty of weeds. Weird, considering it should be the opposite. Interestingly enough, when you enter into a contract with them, you get a carbon copy of the lawn assessment. Mine said our lawn was well established, had few weeds, and was in proper shape. I also had pictures from before the treatment. I asked for a full refund. They countered with two months of free pest control and refused to ever accept responsibility. Fortunately, American Express agreed with me and issued a full refund. Unfortunately, estimates to repair the damage Florida Pest caused ranged from $7,000-$10,000. Do not trust Florida Pest with your lawn care. Use Father & Son. Theyre expensive, but theyll have it resembling a PGA course. Edit: Florida Pest never contacted me, even after stating they would over a month ago.
Apr 3rd, 2023