Denison Parking Fort Myers Regional Office

Very professional experience
Oct 23rd, 2023

Parked right in front and had a very nice lady help me.
Jan 15th, 2023

The lady in the office that takes ticket payments is very rude and a little wacky
Jan 14th, 2023

The absolute worst since new management. Manager is rude and unhelpful. No one ever answers the phone. No attendants to help people work the ticket dispenser to get out.
Jan 10th, 2023

The worst entrance parking system for the Jackson/Main garage. Instead of letting customers take a paper ticket on the busiest days and pay on their way home, you have to use a credit card to enter the parking garage. The credit card method confuses most people or catches them off guard and it takes them time to dig for their credit card. The credit card scanner does not work with a quick swipe so people have to repeat and repeat. All of this slows the entire process to a crawl to the point that cars are waiting for a whole block. This complete system is flawed, and it is evident that they have and need at least two attendents standing at the entrance ticket machines helping the customers. IT SHOULD NOT BE THIS DIFFICULT TO GET INTO A PARKING GARAGE. The city needs to reevaluate how Denison is working the entrance. The city needs to come down and watch what is happening during art or music walk or any other day there is a celebration downtown. Update: Thanks for your timely response. Bravo, that your machines are up to industry standard. Unfortunately, your entrance expedience is very slow regardless of your up-to-date machines due to customer confusion at POS. One idea is to have someone inform the drivers to have their CC or phone ready before they get to the reader as a simple fix. Another idea is to let the drivers figure out how to pay. Currently, the driver focuses on the attendant standing next to the machine instead of looking at the machine. Then the attendant engages the driver in conversations, the driver digs for their CC, and the attendant takes the driver's card to swipe the device or push any buttons. Nowadays, very few people are this helpless unless they see an easier, softer way. Don't become part of the problem. These are basic observations you would pick up if you would come down as an observer during large-scale events. I challenge you to say time at the CC reader is expedient.
Dec 19th, 2022