Rolo Beach Hotel

My spouse and I stayed at the Rolo Beach Hotel for one week, a year ago. We travelled from Canada, and we really loved it there. It's a nice place, the rooms are super clean, and they have a great pool area. Chris, the manager, is awesome! I stayed in a lot of hotels before, but I have never seen an hotel manager like him before. He goes beyond and above for his clients. It was easy to see that Chris is truly passionate about what he does, and he truly cares for people. We had a great week there, and we can't thank Chris enough for everything he did for us during that week! We also had the opportunity to meet with the owners, and they are really great people. We highly recommend Rolo Beach Hotel to everyone. We can't wait to go back! Kevin & Julia
Apr 8th, 2024

The hotel has a $100 deposit for damages to the room. So when an accident happened and the wall in my room was damaged I excepted to not pay much more than the deposit. Boy was I wrong. Rolo proceeded to charge me $400 for a hole the size of a hand and claimed they had to replace a large section of and repaint the entire wall. If you have any kids or think there is any chance of an accident happening during your stay, I wouldnt recommend Rolo. Theyre the opposite of forgiving. Service was lackluster and the owner was rather rude. Id recommend Tropi Rock Hotel instead.
Mar 19th, 2024

DO NOT BOOK THIS HOTEL (ZERO STARS!!!) I have never written a poor review in my life, but felt the need to spread awareness of how terrible this experience was. My group of 5 friends booked a trip to fort Lauderdale to stay at the Rolo for 6 days. Upon arrival, the facility looked great. However, check in did not go smoothly. The lady that greeted us was very rude and did not set us up with all of the information we needed regarding keys, laundry, cleaning, and appliances. The room we booked was 2 queen beds and a pullout couch, a typical booking for 5 people. We called a day ahead of check in to make sure the kitchen had appliances required for cooking and storing groceries. Initially, Chris the manager was helpful in assuring us we had a working kitchen, so we ordered $200 of groceries for the week. On our second day at the hotel, the fridge stopped working as the breaker was broken. We asked the staff for help in fixing the issue so our groceries did not spoil. The problem was fixed for only a few hours before the fridge broke again. Im addition to this, the burners on the stovetop also did not work. After having someone fix these issues for a second time, we explained how our food had been sitting in a warm fridge for an unsure amount of hours. The owner was very rude and told us we would not be compensated for any food spoilage. The next day our bathroom power went out along with the microwave breaking. We were unable to turn the lights on or cook any of our groceries that had not gone bad. When the manager came to fix the bathroom and microwave, he also had to pull the fridge from his corner into the middle of our kitchen in order to plug it in to a working outlet, leaving us minimal space. We came back from the beach one day and the manager Chris overheard us talking about all of the terrible appliances, the rudeness of the staff, and how our room has not been cleaned once. He proceeded to open our door without being welcomed in to complain about how stressful his personal life is and placed condescending blame regarding hotels issues onto us because we dont know what its like to work a 9-5. We did not ask for a lecture, we just wanted the service that was promised when we booked this hotel. Later on, the hotel owner also came into our room without being welcomed. This was a huge invasion of privacy, as we had two girls changing into bikinis who had to rush around the corner to avoid being seen. Chris explained that the cleaning service was not like other hotels in that they were not cleaned everyday due to his short staff and inability to take care of customer needs. We asked him why this was not explained to us earlier, and he blamed his staff - many of which spoke no English and a few were brand new. We were told from him that a sign needed to be placed on the door to let the staff know the room needed to be cleaned. From that point on, towels were set outside of the door as asked, the cleaning sign was placed on our door each day. To our surprise, the room was not cleaned once in our 6 day stay, despite calling the front desk and even requesting a broom and cleaning supplies to take care of it ourselves. When booking a 6 day trip with a kitchen stocked with food, its normal to have trash and used towels. Chris proceeded to yell at us for how messy the room was, and blamed it on the fact that we were young girls who had no place booking a hotel for spring break. We found this very rude because it is his job to make sure the rooms are kept clean. Walkability: Close to the beach Noteworthy details: We were also told upon arrival that we would be charged for having a 5th person. This was not expressed to us when we booked the room months in advance. Chris promised the extra charge of $135 dollars would be removed since we had so many issues with appliances. After leaving the hotel, the charge was not removed, and we received a message from Chris refusing to reimburse us. He explained that our room took 3 hours to clean instead of the typical 1 hour. However, If the room was cleaned throughout our stay, trash was taken out accordingly, and appliances didnt shut down and power didnt turn off each day, the room would have been in a typical check out state. We were very conscious of keeping it clean because we knew Chris was stressed with spring break. We did not appreciate his lack of follow through on promises made, or his aggressive language towards our group of well behaved women. We called Chris to ask why our charges were not being dropped, and he rudely explained that he would not provide us with any further explanation of service. We should stop acting like children. We do have proof of these incidents and recordings of his behavior and rude dialect. If you are looking to book at the Rolo, DO NOT.
Mar 19th, 2024

We were very impressed with the cleanliness of our room and the nice hair/body products supplied. We really enjoyed the modern/clean feel in the rooms and the retro feel outside. :-) We were getting in kind of late at night so had to get our key out of a lockbox, but were so relieved to see how nice our room was. The bed was comfortable too. And the whole place was very quiet. Definitely would try to stay here again if I needed a place to stay in the area!
Mar 16th, 2024

Modern rooms, amazing management and staff, only 2 blocks away from the beach. Perfect place for a nice getaway. 10/10 recommend.
Mar 9th, 2024