Express

Excellent customer service!!! Eli went above and beyond to help me with my shopping
Mar 29th, 2024

My sister just left the store in tears. She had a return without a receipt and was told she could not return it, while the woman ahead of her was returning multiple items. My sister has spent over $2000 in the store. The woman behind her called my sister the C word and B word and wanted to fight her over this while Eli the manager just smiled and did nothing to defuse the situation.
Mar 8th, 2024

EDIT: After writing this review, Express reached out to me to resolve the issue. They granted back the balance to my gift card and apologized for the customer service I received. I appreciate their efforts to turn my latest experience into a better one! I am literally never shopping here again. After working here, being a credit card holder and an Ambassador, their company views on customer service and remediation has dwindled down to non-existent. I am now out of $50 gift card, the charge on my card and the merchandise I wanted in my size because of a site error that was not a result of anything on my end. Though the customer service team was friendly, the manager refused to help me with my issue or give me another option. Now they won't refund my gift card, since my items are out of stock and they can't refund the posted charge on my card for the difference, because it "doesn't exist" in their system. I recommend staying away from this website and company.
Oct 17th, 2023

Luv the quality of the clothes. Join the rewards app/online and get discounts and specials. Nice stretch flex jeans, soft body countour collection of pieces, etc. Can dress up or dress down easily. Friendly staff
Jul 11th, 2023

Jun 3rd, 2023