T-Mobile
  • 2414 E Sunrise Blvd #2010A
    Fort Lauderdale, FL 33304
  •   954-663-2356

Hours

Tuesday:
11:00 AM - 8:00 PM
Wednesday:
11:00 AM - 8:00 PM
Thursday:
11:00 AM - 8:00 PM
Friday:
11:00 AM - 8:00 PM
Saturday:
11:00 AM - 8:00 PM
Sunday:
12:00 PM - 6:00 PM
Monday:
11:00 AM - 8:00 PM

Chamber Rating

3.9 - (86 reviews)
58
2
4
1
21
Read Our 86 Reviews

Chamber Rating

3.9 - (86 reviews)
58
2
4
1
21
  • Magda Pascal

    After days of time consuming and frustrating website chats and telephone calls with T-Mobile representatives,,I did not receive the correct and consistent customer support properly complete device purchase orders, install/activate selected devices,and the corresponding service and protection plans for devices and services I had purchased or planning to purchase online. As a final attempt to remain a customer, I contacted this T-Mobile store for an appointment. Luckily, I had the lengthy onsite meeting with Carolina, a very friendly, experienced, and knowledgeable Customer service representative. She completed a thorough review of my account, the details of the above mentioned service situation, and the JUMP program promotional offers available to me. With her assistance I received accurate promotional devices product and pricing, added items to my service and protection plans, and was assisted with the activation and the accessories installation for my new IPhone 15 and the IWatch. I am very pleased and grateful for Carolina excellent customer service and expertise. Please recognize Carolina's commitment to deliver superior customer service and for turning around a very negative customer experience into a positive one. customer service . I will be happy to provide more feedback about my customer experience with this excellent customer service team member.
    Apr 7th, 2024

  • Evelyn Gorzkowski

    I went in there because I needed to update my plan and possibly get a new phone Carolina was so so helpful, easy to talk to and got me in and out of there in a timely fashion thank you!
    Feb 19th, 2024

  • Mario A. Miranda Patrono

    Carolina from T-Mobile provides exceptional customer service with a friendly demeanor and a thorough understanding of the products, ensuring a positive and efficient experience for customers. She goes above and beyond to address concerns and create a seamless interaction.
    Jan 31st, 2024

  • Diana Ciechanowiecki

    Andrew helped us set our phone and took the time to check all was set perfectly! Thank you !
    Jan 28th, 2024

  • Nicholas Russo

    I dont even know where to begin here. Basically apple replaced my phone Sunday morning 3/24/24 at galleria around 11am. They told me T-Mobile had to activate it with the e sim and told me where to go which was just up the stairs to the right. I got there around 11:15 and waited for their 12pm opening time, one other person is waiting at the time before me. Fast forward to 12pm all the stores around t mobile are opening up and the line for t mobile has grown to about 14 people coming mostly from Apple Store. -12:05PM -12:10PM 12:15pm people are starting to mumble their frustration as weve all been waiting for a while. 12:17PM here come 3 Tmobile employees up the escalator carrying bags of food which the two women clearly did not need more of. The male employee muttered as he saw us oh no Im finna tell these people they gotta wait. The fatter female (for lack of her name) took the lead as they approached us and said we arent opening for 30 minutes. Theres a Tmobile store 5 minutes down the road, yall can go there unless you wanna wait verbatim. No one said anything because we all were sort of speechless and staring at her as she went inside with her over caloric meal and locked the door. Noticing everyone staring at her she made this wide eyed face as if to say ?WHAT? And then turned and went to the back to enjoy her meal. The level of unprofessionalism and manners here should be unacceptable alongside the tardiness of a business not opening in time so you can eat blows my mind. Ive already written several emails to corporate as well as numerous phone calls to supervisors. I dont know how these people still have a job here at this store. The amount of comfort they had with what they did suggests it wasnt the first time. Im sure if I scroll enough Ill see another review similar. I gave it about ten minutes to see if she would think about her actions and reconsider opening the store on time before I left and went to the Tmobile near me which has amazing service.
    Mar 22nd, 2024

Read Our 86 Reviews

About
T-Mobile

T-Mobile is located at 2414 E Sunrise Blvd #2010A in Fort Lauderdale, Florida 33304. T-Mobile can be contacted via phone at 954-663-2356 for pricing, hours and directions.

Contact Info

  •   954-663-2356
  •   (954) 566-5962

Payment Methods

  • MasterCard
  • Visa

Questions & Answers

Q What is the phone number for T-Mobile?

A The phone number for T-Mobile is: 954-663-2356.


Q Where is T-Mobile located?

A T-Mobile is located at 2414 E Sunrise Blvd #2010A, Fort Lauderdale, FL 33304


Q What is the internet address for T-Mobile?

A The website (URL) for T-Mobile is: https://www.t-mobile.com/stores/bd/t-mobile-ft-lauderdale-fl-33304-4227?utm_source=google&utm_medium=lastmile&utm_campaign=4227


Q What days are T-Mobile open?

A T-Mobile is open:
Tuesday: 11:00 AM - 8:00 PM
Wednesday: 11:00 AM - 8:00 PM
Thursday: 11:00 AM - 8:00 PM
Friday: 11:00 AM - 8:00 PM
Saturday: 11:00 AM - 8:00 PM
Sunday: 12:00 PM - 6:00 PM
Monday: 11:00 AM - 8:00 PM


Q How is T-Mobile rated?

A T-Mobile has a 3.9 Star Rating from 86 reviewers.

Hours

Tuesday:
11:00 AM - 8:00 PM
Wednesday:
11:00 AM - 8:00 PM
Thursday:
11:00 AM - 8:00 PM
Friday:
11:00 AM - 8:00 PM
Saturday:
11:00 AM - 8:00 PM
Sunday:
12:00 PM - 6:00 PM
Monday:
11:00 AM - 8:00 PM

Ratings and Reviews
T-Mobile

Overall Rating

Overall Rating
( 86 Reviews )
58
2
4
1
21
Write a Review

Magda Pascal on Google

image After days of time consuming and frustrating website chats and telephone calls with T-Mobile representatives,,I did not receive the correct and consistent customer support properly complete device purchase orders, install/activate selected devices,and the corresponding service and protection plans for devices and services I had purchased or planning to purchase online.
As a final attempt to remain a customer, I contacted this T-Mobile store for an appointment.
Luckily, I had the lengthy onsite meeting with Carolina, a very friendly, experienced, and knowledgeable Customer service representative. She completed a thorough review of my account, the details of the above mentioned service situation, and the
JUMP program promotional offers available to me. With her assistance I received accurate promotional devices product and pricing, added items to my service and protection plans, and was assisted with the activation and the accessories installation for my new IPhone 15 and the IWatch. I am very pleased and grateful for Carolina excellent customer service and expertise. Please recognize Carolina's commitment to deliver superior customer service and for turning around a very negative customer experience into a positive one. customer service .
I will be happy to provide more feedback about my customer experience with this excellent customer service team member.

Business Response on Google Apr 9th, 2024
Thanks for the great feedback Magda Pascal! We pride ourselves in having the best people on our team and we appreciate you letting us know how we're doing. Stop by if you need anything!

Evelyn Gorzkowski on Google

image I went in there because I needed to update my plan and possibly get a new phone Carolina was so so helpful, easy to talk to and got me in and out of there in a timely fashion thank you!

Business Response on Google Feb 16th, 2024
Thanks for taking the time to leave us a review! Our team works hard to provide you with awesome service. It's great to hear that Carolina was able to help you out!

Mario A. Miranda Patrono on Google

image Carolina from T-Mobile provides exceptional customer service with a friendly demeanor and a thorough understanding of the products, ensuring a positive and efficient experience for customers. She goes above and beyond to address concerns and create a seamless interaction.


Diana Ciechanowiecki on Google

image Andrew helped us set our phone and took the time to check all was set perfectly! Thank you !


Nicholas Russo on Google

image I dont even know where to begin here. Basically apple replaced my phone Sunday morning 3/24/24 at galleria around 11am. They told me T-Mobile had to activate it with the e sim and told me where to go which was just up the stairs to the right. I got there around 11:15 and waited for their 12pm opening time, one other person is waiting at the time before me.
Fast forward to 12pm all the stores around t mobile are opening up and the line for t mobile has grown to about 14 people coming mostly from Apple Store.
-12:05PM
-12:10PM
12:15pm people are starting to mumble their frustration as weve all been waiting for a while.
12:17PM here come 3 Tmobile employees up the escalator carrying bags of food which the two women clearly did not need more of. The male employee muttered as he saw us oh no Im finna tell these people they gotta wait.
The fatter female (for lack of her name) took the lead as they approached us and said we arent opening for 30 minutes. Theres a Tmobile store 5 minutes down the road, yall can go there unless you wanna wait verbatim.
No one said anything because we all were sort of speechless and staring at her as she went inside with her over caloric meal and locked the door. Noticing everyone staring at her she made this wide eyed face as if to say ?WHAT? And then turned and went to the back to enjoy her meal.
The level of unprofessionalism and manners here should be unacceptable alongside the tardiness of a business not opening in time so you can eat blows my mind. Ive already written several emails to corporate as well as numerous phone calls to supervisors. I dont know how these people still have a job here at this store. The amount of comfort they had with what they did suggests it wasnt the first time. Im sure if I scroll enough Ill see another review similar.
I gave it about ten minutes to see if she would think about her actions and reconsider opening the store on time before I left and went to the Tmobile near me which has amazing service.

Business Response on Google Mar 21st, 2024
We’re sorry to hear this Nicholas. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.

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Overall Rating

Overall Rating
( 86 Reviews )
58
2
4
1
21

Write a Review

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