Hertz Car Rental - Fort Lauderdale - Powerline HLE

Reservation and pickup process were smooth. I like that they offer a shuttle service (until 3pm I think) for customer pickup and drop off if you live within a few miles of the location. When I arrived to pick up my rental, it was already cleaned and parked out front.
Apr 4th, 2024

came here following an accident to pick up a rental. The personnel went above and above to assist me with the insurance company, and I received excellent customer service.
Feb 20th, 2024

Reserved a car on Monday, picked up on Wednesday, took over 30 minutes to get a car despite the reservation. I'm returning the car now (next day), they're late. I'm gonna be late to work 2 days in a row now. They're comfortably operating at their convenience. Luckily as I'm writing this review, the person came in to work, asked for the keys, asked if they can send receipt to my email, and the return is done. I'm gonna double check if the $500 deposit gets released
Feb 12th, 2024

Oct 7th, 2023

Wow, what a terrible experience. Took 20 minutes of my lunch to get a ride there. Arrived to find that despite having a reservation they "had no cars" despite having a parking lot full of them. Their attitude was "welp sorry". This is the last time I rent from Hertz in FL. Do not rent from this place.
Oct 6th, 2023