Jims Auto Parts

They went above and beyond to help me find my part. Great service
Feb 15th, 2024

Jan 18th, 2024

Dec 23rd, 2023

Nov 15th, 2023

concerning Jims auto parts employee Marquette Williams . I called Jims autos for a 2011. Chevy Cruze starter 1.4 Later to realize that its the wrong part it was in fact a 2012 starter so I first called. To se if I can exchange today and the informed me tha it would be Monday but since this was a time sensitive matter it was very important to have that part October 10 2023 to fix my car soon return employee marqueta Williams told me to wait after a 15 min wait she calls her manager David and proceeds to paint a narrative that I brought back a different part trying to scam them I dont under stand why they didnt match the serial number on the part and ticket I dont understand why I was being falsely accused of participating in a alleged scheme the employee lacked the empathy for the customer and I also feel discriminated against by Jims autos establishment Ive been a customer here for five years and Ive never experienced such degrading disrespect or to be spoken to with snarky remarks or telling me to lower my voice when its not raised in attempt to gas light me its very unprofessional and I dont think that Marquita Willams is representing Jims auto brand and customer service please reach out to rectify this matter because to day I left the store with my dignity depleted and my pride affected my time wasted I would not recommend Jims Auto if you have a time sensitive matter and if you dont have thick skin for the horrible customer service and FYI, if you try to get a refund and bring a part back, they will claim that youre bringing them a different part than what they sold you so they dont have to give you a refund horrible business horrible for the npw brand
Dec 3rd, 2023