Bates Insurance Group, LLC
-
419 N Grove St
Eustis, FL 32726 - 352-729-2504
Hours
Chamber Rating
-
Deborah Driscoll
This agency has terrible customer service, I would never recommend them to anyone. They failed to give me the coverage I asked for and needed for work and I only found that out when I called State Farm insurance. This unprofessional company (Bates) failed to contact me when my credit card payment for renewal of my policy did not go through. (We got hacked in Canada 3xs) and we were waiting for our new card to arrive. The Bates agent (son) said that State Farm did not cover me did they and I came to Bates. BIG Mistake on my part..They also said they only contact clients by email and I provided an email address. I reminded him (son) that I also provided a phone number and I said I preferred to be contacted by cell. No one at this poorly run agency asked if I used that email, they just said I had to provide an email so I did. My family checked the email and there were no emails from anyone at Bates. Then he said only Progressive would email and they would not contact us. He said it was on me if I did not use my email since I provided one. I said you REQUIRED an email address. I also provided a phone number and he said they do not call or send emails only progressive does that. Very juvenile, defensive, uneducated and unprofessional. Go elsewhere with nice people who take responsibility for their lack of customer service.
Oct 8th, 2023 -
Tim Chapman
Aug 1st, 2023 -
celeste cox
Apr 7th, 2023 -
Mike Gee
Great people and company.
Jan 28th, 2023 -
Donna Richey
Prompt & Efficient!
Oct 20th, 2022
Contact Info
- 352-729-2504
- (352) 589-5891
- (352) 589-5892
Services
- FINANCIAL SERVICES
- RETIREMENT PLANNING
Specialities
- LONG-TERM CARE
Questions & Answers
Q What is the phone number for Bates Insurance Group, LLC?
A The phone number for Bates Insurance Group, LLC is: 352-729-2504.
Q Where is Bates Insurance Group, LLC located?
A Bates Insurance Group, LLC is located at 419 N Grove St, Eustis, FL 32726
Q What is the internet address for Bates Insurance Group, LLC?
A The website (URL) for Bates Insurance Group, LLC is: http://www.batesinsgroup.com/
Q How big is Bates Insurance Group, LLC?
A Bates Insurance Group, LLC employs approximately 2-5 people.
Q Is there a key contact at Bates Insurance Group, LLC?
A You can contact Ray Bryant at 352-729-2504.
Q What days are Bates Insurance Group, LLC open?
A Bates Insurance Group, LLC is open:
Sunday: Closed
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: Closed
Q How is Bates Insurance Group, LLC rated?
A Bates Insurance Group, LLC has a 4.9 Star Rating from 43 reviewers.
Ratings and Reviews
Bates Insurance Group, LLC
Overall Rating
Overall Rating
( 43 Reviews )Deborah Driscoll on Google
This agency has terrible customer service, I would never recommend them to anyone. They failed to give me the coverage I asked for and needed for work and I only found that out when I called State Farm insurance. This unprofessional company (Bates) failed to contact me when my credit card payment for renewal of my policy did not go through. (We got hacked in Canada 3xs) and we were waiting for our new card to arrive. The Bates agent (son) said that State Farm did not cover me did they and I came to Bates. BIG Mistake on my part..They also said they only contact clients by email and I provided an email address. I reminded him (son) that I also provided a phone number and I said I preferred to be contacted by cell. No one at this poorly run agency asked if I used that email, they just said I had to provide an email so I did. My family checked the email and there were no emails from anyone at Bates. Then he said only Progressive would email and they would not contact us. He said it was on me if I did not use my email since I provided one. I said you REQUIRED an email address. I also provided a phone number and he said they do not call or send emails only progressive does that. Very juvenile, defensive, uneducated and unprofessional. Go elsewhere with nice people who take responsibility for their lack of customer service.
Tim Chapman on Google
celeste cox on Google
Mike Gee on Google
Great people and company.
Donna Richey on Google
Prompt & Efficient!
Overall Rating
Overall Rating
( 43 Reviews )Write a Review
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