Azure Pool and Deck Design, Inc.

Jeff we are so happy that we could be a part of this project with you! Thank you for your business and kind words!

Mr. Boe we’re sorry to hear that you feel this way regarding our company. We try to exceed clients expectations on all projects. We are only able to control factors that are managed within our team. I understand your frustration, and I want to make sure that when people read your review, they realize there are two sides to every story. We apologize regarding the issue with the gutter. Admittedly, this was something that slipped through the cracks on your project.Your project began during the middle of the coronavirus pandemic, which, unfortunately, for everyone in our industry caused a surge in the cost of all building materials. This factor affected everybody in the construction industry as well as many other industries. We brought the issue of the difference in cost to your attention, we gave you the option to opt out of the pool with a refund or we could proceed at the project at the increased cost. This is something that many companies needed to adopt to avoid being unable to complete projects.The pool deck was something that you reviewed and approved both via the contract and signed off on via the site plan. When you realized that it was different than you expected, we sent you a changed order which you then approved. We make sure clients sign off and review all paperwork prior to commencing construction.Your pool was maintained for the complete entirety of the start up phase. This is verified by both the logs of the water chemistry during the visits as well as the GPS tracker on the technicians truck that was visiting the jobsite. Both the field team and ownership reviewed the splotches you reported on your pool surface, and everything looked the way it should for a newly plastered surface. What you noticed/described on your finish is normal and not considered a defect of workmanship or an issue with the material. Our office office never presented you with a $7000 repair and I’m not sure where you got a figure like that. The price of the service you’re describing in our industry is only about $1100. I know on your project specifically, there were issues regarding the final grade that was completed by your communities landscapers which ultimately ended up preventing the pools overflow from operating as designed. Our team, including the owner, made several sit visits to your pool, which confirmed that the landscaping which was installed after we were finished, was raised above the overflow pipe which was preventing was from being able to drain as it should. In addition the downspouts from the gutters continue to flood the area between the homes. We recommended to you to install a French drain system as this would be the only way to alleviate the issues caused by your landscapers. We said it would be the best option for them to fix the problem they had created. Should you decide to take the issue up with your landscaper you will find the overflow will work as designed.As for the seal and the salt cell, our office was never notified, so we couldn’t report a warranty call to the manufacturer which would have had the repair or replacement covered under warranty at no expense to you.We are always continuing to improve the way we build projects. Landscaping is something that we have more recently taken under our wing to try and alleviate the issues that hiring inexpensive landscapers end up, causing for the homeowners after we leave their yard.

The photo posted is of incomplete work, which was corrected by our company following a site visit to inspect --your screen cage was not up when this photo was taken. You directed our workers to change your engineered layout mid- build and we provided you with the solutions to move forward which you refused. You hired your own screen cage company whom failed to inform you of the barrier requirements. No barriers or screen cages were provided in your contract from Azure as you told us you were handling the barriers/safety requirements on your own. We cannot close the permit due to you or your screen cage contractor not following state code of safety barriers. The project was completed per the contract. *This case is currently in litigation due to non -payment and customer refusing to follow safety codes. The Tansey’s are purposely trying to damage Azure Pool and Deck Designs name by posting multiple negative reviews. * Azure is willing to address this review to any potential customers as we strive to be transparent 239-301-4968.

Thank you so much for the five stars! We appreciate the review!

Thanks for sharing your experience with our company!