west elm

Buyer beware! If I could give 0 stars I would. We purchased what we thought was Sunbrella couch but come to find out it doesnt clean like Sunbrella or even have the Sunbrella stamp (like Sunbrella stated it should). BEWARE wouldnt want anyone else to be scammed. Called customer service and they stated that there is nothing they can do and the store is just as bad with support. Will never be tricked by this place again. If you are looking for furniture look elsewhere! Store and customer service doesnt care once you purchase
Nov 21st, 2023

Kind employees and their clearance section is always changing!
Sep 9th, 2023

Will never order from West Elm again!!!! Ordered 2 custom storage beds. Took 10 months to get them and when arrived 4 of the 8 drawers dont work. Delivery people notified someone. A person came to fix said they were poorly made orders new drawers. It has almost 4 months now and still not fixed. Tried to contact the number they gave for who was fixing beds but not working. I am so disgusted after all the money I spent on these beds for my new home. Absolutely ridiculous and impossible to get help!!!!
Sep 7th, 2023

Someone recommended we shop there for furniture and furnishings for our new home. Liked the contemporary/modern vibe as soon as we entered. All associates were busy with other customers, so we browsed. The store is not very large, but we looked at nearly everything. Didn't see any furniture that would work for us. Reminded us a tiny bit of a micro footprint of Ikea. We did see one area rug that we were interested in, but not available in a larger size.
Aug 12th, 2023

Jul 7th, 2023