American Eagle Store

I tried to return something I had the receipt for it. They asked me for a phone number and I replied to them that it was a gift and I was unsure of the phone number. The girl insisted on one So I gave her the phone number of our relative that sent us the item. She tells me it's the wrong phone number... So once again I let her know that I have a receipt and I don't know the phone number. The manager comes over yelling and exclaims that they need a phone number to do a return. I explain to her I already gave the girl a phone number and it didn't work. I calmly explained that I had the receipt and the order number. The manager continued to get irate... Finally the employee figured out how to do it without a phone number. I don't see what the issue was and why the manager had to get rude. Will not be back to this location or probably by anything from American eagle again.. too hard to return something even if we had the receipt. Rude employees.
Jun 9th, 2023

Rude. I called talk to an employee about an item I noticed online. She seemed inconvenienced and rude. I asked to speak to the manager she said I was speaking to the manager. Lost a sale.
Jun 9th, 2023

Apr 5th, 2023

I went in for the 1st time to pick up a online order, there was 3 young ladies at the register, they were friendly, and helpful.. the store looked clean and neat as well as being easy to maneuver around .. had some really cute items, but I love shopping online because I can get things more easily in my sizes ( especially long legnths which are hard to purchase in any stores) as well it's always more affordable and with my earned points or online discount codes it's just the way I prefer shopping, what I do appreciate and like is since I don't have a permanent address here it's easier to have it for " Free" shipped to the store for pickup.. to the young ladies at the register Saturday evening, thank you for the fun and personable customer service.. I look forward to stopping in again sometime.
Jan 13th, 2023

Sep 8th, 2022