Holiday Inn Express & Suites Destin E - Commons Mall Area, an IHG Hotel

This is the only hotel Ive ever stayed in that will not allow an extended checkout because theyre booked for the whole day. The breakfast is pure garbage.
Mar 31st, 2024

Daily Wake-up Call is 4:30am! Guaranteed! Horrible experience. The front desk was very rude and condescending upon check-in. We immediately noticed how the doors to the rooms slam EXCESSIVELY loud. I mean, LOUD! As we left our room, we asked a housekeeper who said all the rooms are the same. We were woken up at 4:30am as guests began leaving their rooms. This went on until we finally stopped trying to fall back asleep at 7:30am. I complained to the front desk staff and her manager, who: (1) laughed at my complaint (as if paying almost $160 per night should not include a decent night's sleep); (2) asked why we didn't request a different room upon check-in (actually, at check-in, we requested a higher floor, and the front desk staff told us that the hotel was full, not to mention that all the rooms, as we learned, have the same LOUD doors); (3) then reversed track and said that the loud slamming doors are intentional because guests have previously accused hotel staff of theft so the loud doors are used as a means to let everyone (literally!) know when someone may be leaving or entering a room (this reveals that the hotel has a room theft issue!!); and (4) told me that this is what I get with a 3.5-star hotel (Hotwire rating), and that if I wanted a 5-star experience, I should have booked a 5-star hotel! A 2-star Days Inn down the road would have been a better experience than this trash. Never again. Stay far far away from this place.
Mar 30th, 2024

Feb 29th, 2024

Enjoyed my stay there. The breakfast was hot and awesome, and there were some different options each day.
Feb 2nd, 2024

Jan 28th, 2024