People's Trust Insurance

Great customer service.
Sep 13th, 2021

CROOKS! Worst insurance company and it's operated by crooks. Raise rates and never pay claims.
Sep 11th, 2021

How do you cover "hurricane" damage but not tropical storm damage on a homeowners roof especially when you conduct business in florida!? Total friggin scam! I hope they read this.
Aug 31st, 2021

If there were more options for how poorly they treat their customer to. choose from, I would. They just always seem to find out how to avoid paying out any claim. Case in example: I had one of the most respected/reliable roofing companies in the area come out to do a roof inspection as I felt there was some damage over the years (I had a small hole patched from falling debris and some other issues). They had their person spend almost two hours inspecting the roo, took over 300 photographs of damage and provided an extensive, printer, documented report and suggested I call the insurance company, which I did. They wanted to send their own inspector and specifically stated they would NOT ALLOW my roofer to be present during their inspection, which is out of the ordinary. They of course denied the claim. Flash forward 2 months, I get a letter stating my roof no longer meets their underwriting standard , I had less than 30 day to replace it. I called them explaining that it was almost impossible to get a contractor in that time frame, they said, don’t worry, just get it replaced before renewal. $ weeks later I get a letter stating they would not renew my policy. Two weeks after that, I get water damage in my house, I make a claim, they send out another adjuster, again, no roofer allowed, and they say they will cover the inside damage but the roof is fine (even thought they had stated there had been a wind event July7th). When they decide to approve the claim, they do so under my HURRICANE deductible saying a hurricane hit Florida (but was NO WHERE NEAR JACKSONVILLE), and when I asked them to provide proof, they said they would not I could Google the information myself. The Desk Adjuster, Tracy Harris was rude and somewhat short tempered when I asked her to explain if there was no damage from wind, why would the hurricane deductible rather then my normal deductible apply, she said she would have to send it to another desk and I will hear back. But as usual, it will take at least 4-5 calls and emails to get any response. Oh yeah, and if they do accept your claim, you are required to use THEIR contractors, which they will not provide names, references or any other information. This company is beyond bad, they are simply a Ripoff.
Aug 29th, 2021

Excellent customer service and excellent response times to my wind claim. The process of me getting a new roof was so much easier than I ever thought it would be. They followed up weekly with me as well to ensure I was happy with the process/progress. Highly recommend!
Aug 21st, 2021