DeBary Family Auto

Awesome vehicle.
Feb 23rd, 2024

Sep 21st, 2023

I bought a car from this place on 12/22/23 knowing it needed a few things like tires and the heat was not working. After getting it home I discovered an oil leak and a knock in the engine. I do not like close to this place. So I took the car to several places who would not even look at it and they said i had to take it to Honda. The guy at Honda said that the engine had been taken apart and not put back together properly and that he was not even sure how it was running. I called Debary auto and spoke to Keith the owner who basically told me they did fix the head gasket prior to selling it to me but he would not be able to help me if I got it fixed at Honda but could possibly help me with the oil leak that was also going on. The car was already at Honda being repaired. So I kept him updated gave him the quote from Honda for the oil leak and also got a quote from a local smaller shop who I had completely rediagnose the issue. Both places came up with the same thing. This was all things he asked for as he knew I did not live close. I finally got an email back from him that the only thing he could do for me was to come back down there and have his people work on it but I would have to pay $695 to do it. At one point he was very open to helping me figure out the problem. He even offered to switch out the car with a similar car on the lot. I know I bought a used car but I feel that they did bad work on a known issue with the car and it has now cost me thousands of dollars. If this place of business is as reputable as they say they are they would have reimbursed me some portion of what I have had to pay in repairs on a car that I have only owned for a very short time before this all started. The car was not worth what they sold it to me for.
Feb 24th, 2024

The WORST used car purchase and subsequent experience I've ever had. They literally embody the earned reputation of 'used car salespeople' ever. I bought a Nissan Versa from them in April 2023 SOLELY to use the hatchback that literally failed one month later and is not repairable. THEN I've had to sink $2200 into the car since - all the while contacting them FOUR times and asking SPECIFICALLY - 1. is there a used car on your lot you can do a direct swap out for me? And 2. Please give me the EXACT amount of cash I need to walk in with to drive away with (specific car on the lot.). . THAT THEY SOLD TO SOMEONE ELSE THE VERY NEXT DAY WITHOUT REACHING OUT TO ME FIRST.They never intended to do right by me though I continued to hold out hope that they would. And if they did it to me, they will do it to you.
Oct 26th, 2023

2.5 stars would be my rating of Debary Family Auto Its a horrible time to have to buy a vehicle. Unfortunately, we were in a situation that we had to purchase a vehicle. After weeks of searching, we believed our best deal was at DeBary Family Auto (DFA). We purchased a 2010 Toyota Corolla, 165,000 miles. Sadly, there were some hidden problems. DFA suggested the shaking on the highway was due to a wheel imbalance. Turned out to be a bent axle. We also discovered that DFAs detail man destroyed the rear defrost while removing window tint. DFA claimed they could fix the axle for $300. It cost $650. Their fix for the rear defrost, which they were responsible for destroying, can only be truly fixed by replacing the rear window, $400 approximate cost. DFA was only willing to reimburse us $85 claiming a window sticker was as good as a rear window replacement. Considering their emplyee ruined the rear defrost, more of a compensation was expected. It also needed brakes, driver side visor, rear brake light, and roof runner replacement strips. The $6900 purchase had a final cost of over $9200. Not a great deal all things consider. And Keith, the manager/owner, made us beg for the $285 total reimbursement. Yes, its a used car. Its a shame, though, DFA doesnt stand behind their vehicles. We give DFA a grade of C-. Average because at the end of the deal there was nothing above average to write about. Buyer beware. Know that if you find issues, there is not going back!
Aug 6th, 2023