Smoothie King

Horrible customer service at this particular location. When my daughter and I first walked in, there was loud music playing with profanity. The people working didnt acknowledge us. We waited a rather long time and in the meantime I got a phone call that I took. Well 2 mins into the call, they finally come to the register to take our order and I didnt immediately hang up the phone. The guy rolled his eyes, walked away and then came back to help the guest behind me. I doubt I will ever return to this location unless management employs better staff. From reading the other reviews just now, it doesnt look hopeful as others have reported similar incidents in the past and its obviously still occurring.
Jul 3rd, 2023

Employees are working super hard BUT whoever the owner is only has 2 people working om. Saturday morning at a crazy store like this? THATS WRONG, shame on you.
May 28th, 2023

Online it says it opens on friday at 7 am. I placed an order at 8 am for pickup and once i got there it wasnt open but they still charged me. I want a refund
May 9th, 2023

May 9th, 2023

I like the smoothies at this location and pretty much have developed a daily habit of them. (Somewhat red-faced saying that!). With that said, however, the staff are in serious need of lessons in basic courtesy. "Thank-you, "thanks," "you're welcome" may be vestiges of a by-gone era, which is unfortunate, but make a customer feel their business is appreciated. I generally leave a tip when I get my change after my purchase and put it in the tip jar in front of the service person. Seldom has anyone acknowledged that. I did it for a while because I wanted to see how long it would take before someone said "thank-you." It really is kind of comical how the service personnel behave. They are in their own world and do not endeavor to interact with their customers to any extent beyond taking and making the order. Yes, it is a "job," and just to make money perhaps without any commitment beyond the transaction itself. However, are these employees bereft of personality of any sort? I guess being inconsiderate of the customer, rudeness, lack of interest and personality are personality traits, but not ones that will really serve your benefit for long-time service. Are these attributes part of the criteria for employment here? I imagine an interview multiple choice question at this shop consisting of: "What do you say to a customer after they pay for their order? Possible responses: (a) Thank-you; (b) A pleasure to serve you; (c) We appreciate your business; (d) Drop Dead; (e) Nothing. Correct responses - (d) and (e)." Others have commented about how the service personnel have earbuds stuffed into their skulls or are on their phones or doing anything else besides paying attention to the customers. What a shame. The owner and/or manager of this establishment should really think about having a course in manners before unleashing these representatives onto the public.
Jun 2nd, 2023