Holiday Inn Express & Suites Fort Lauderdale Airport West, an IHG Hotel

Apr 11th, 2024

FRONT DESK STAFF IS TERRIBLE HERE!!! I booked a room here through IHG. I called and put my mom and I both on the reservation as my mom would be arriving before me. Once she got there they were extremely rude and said she couldnt check in. Thank god I had WiFi on the plane. Even after an IHG customer service employee called them to say that she was on the reservation, they still denied her to check in!!!!! They were extremely rude even yelling at my 70 year old mother who was showing them her name on the reservation. Thankfully IHG cancelled our reservation without any fees and was able to check my mom into another location as my flight wasnt arriving for another couple hours.
Apr 4th, 2024

Good location for our needs (visiting Nova Southeastern), and I love having Wawa next door. Unfortunately that is all I can say good about it. The worst part is the constant noise from doors slamming and people walking by. There weren't kids running up and down the halls or anything, the normal hotel sounds just echo worse than any other hotel I have ever stayed in making it impossible to sleep. We were stuck on the first floor. Maybe other rooms wouldn't be as bad but when we asked nicely to move (multiple times) they refused. Also Breakfast is terrible, and shuttle information was inaccurate, but amenities are a minor concern when a hotel fails in the basic requirements of providing a place to sleep. Rooms: Noisy, dated, has a little cooler and microwave, but just unbelievably loud. Sleeping in the parking lot would be quieter.
Apr 3rd, 2024

Apr 1st, 2024

They should improve the breakfast, especially the coffee
Apr 1st, 2024