First Class Appliances

I was very pleased with the quality of the repair work and the professionalism and expertise of the technician.
Aug 26th, 2020

Great customer service! Technician came on time! He was able to resolve the issue ! I was very surprised how cleaned he worked and how polite he was!
Jun 6th, 2020

I was directed to this great company through Electrolux when my new Frigidaire Induction range would not work. It was extremely hard to get information from Electrolux, so I had to rely on First Appliances. They jumped right in to help with the part I needed and the communication problems I had with Electrolux. I would recommend this company to everyone. They take pride in their work and their reputation.
Apr 20th, 2020

Mar 19th, 2020

I called this company to fix our Bosch dishwasher that was getting a message code indicating a clog, or potentially broken motor. Over the phone they advised that during the service call they could determine if it was truly a clog, or a new motor would be needed. After a very short service call (maybe 15 minutes) I was advised that the motor was broken, and it would need to be replaced. That cost me $120. Then, I never received a quote for the motor repair until I called and asked about the time frame to fix. After I received my quote, I was a little put back on the price. They were quoting me $283.67 for the part alone. I called Bosch, and they gave me the part number to order online for $94.80. FCA also asked for an additional $150 in labor. The total repair cost being $592.43, in which they wanted upfront. Story gets better... I decided that I would attempt the repair myself and upon removing the old motor I found a few pieces of glass (that I told the technician could be there, as a glass broke) that were causing the motor to not spin. I removed the glass, replaced the old motor, started the dishwasher and sure enough it works again. I called FCA and explained the situation. The person, who stated they were the manager, said that they would look into the issue and get back to me. I have never heard a response. If you do decide to use their services. I would make sure you question the technician thoroughly, and then verify the part costs in which they quote you, since they are charging 3x the cost of parts.
Sep 16th, 2020