Avis Car Rental

I called in and spoke with Alexandra who was very professional in assisting me a potential rental and she took the time to explain everything for me & guided me on the app as well. Thank you for taking the time!!!
Feb 5th, 2023

This location deserves zero stars.. I had such a terrible and unprofessional encounter with this location supervisor Raul During a reservation for a family trip for my daughters 1st Birthday to Orlando he didnt honor the price that was given to us by the Avis company and even after calling customer service and having them honor the price he declined it.. telling us that that he was not going to honor it and told us we needed to put $1,000.00 plus a deposit in order for him to give us the reservation that we had made months in advance. I would NEVER recommend this location especially with RUDE RAUL as the manager / unprofessional/ unpleasant supervisor/ no customer service and the worse experience I have every had . ! Hey by the way Raul we went to another rental company got our van for our family trip!!!! SO I WOULD LIKE TO POLITELY SAY TO RAUL YOU NEED TO LOOK FOR A DIFFERENT CAREER ONE THAT DOESNT INVOLVED CUSTOMER SERVICE!!! We will no longer take our business to the Avis at 9828 SW 184st Cutler Bay
Feb 3rd, 2023

If I could give this place a zero rating, I would. This location will tell you they have cars until you physically get there. This is my fourth time going to them WITH a reservation and three times they didn't have any vehicles readily available. They would say, "The person hasn't turned in their vehicle and the airport is not going to bring any." They're basically telling you - "you're on your own". Not professional at all!!!! Go elsewhere - avoid this location at all costs!!!!!
Nov 8th, 2022

I dropped off a friend to pick up her rental. It was not ready for 8 am as reserved. Was told to come back at 10 am.
Aug 16th, 2022

When I rent a car in avis at cutler bay and the associate was very professional and customer service oriented . The service was incredibly fast and friendly . Today I'm returning the car and a different associate provided me a incredible bad service I asked him if someone can drive me home which is a couple miles away and said NO I'm the only one and he has another employee backyard cleaning cars. He do not even ask me my address and try to be empathy with the situation . unfortunately the sevice depend on what king of employee you found behind the counter. This is Avis /Budget in cutler Bay . 184 st close to franjo road.
May 8th, 2022