YouFit Gyms

This gym is small but has great machines. Very quiet most times.
Mar 13th, 2024

Mar 2nd, 2024

Very clean gym and the service that Marc gave me was excellent
Feb 26th, 2024

i recently signed up for a Member ship in January on there site it said that you can sign up for a 30 day free trial and after i would have to pay i believe $15.99. the next day after i signed up for my membership i went to the gym and they told me my card declined because i have a $23.00 charge i was confused and so was the person working there. he let me workout and said come back he will tell his manager. I have school and other responsibilities so i could not go but a few days later the manager contacted me and said there was and issue and told me to come in so we could fix the issue. My card was then charged $72.00 days later. i was angry and confused since i'm supposed to be on a free trial and only be charged $15.99 after it ended? i went to Youfit and they said since i started the membership January 29th when it was January 30th i would be charged. that makes absolutely no sense since it is a 30 day free trial!? so i had to call and cancel my membership and i was not only unable to dispute the charge but also had to pay for the month of march!!? i was charged $105 on march 29th. This is incredibly unprofessional and makes 0 sense and i'm very mad and disappointed that a company would do this to someone who just wanted to go to the gym and be more active. i wouldn't recommend this gym to anybody they are not understanding and very greedy.
Mar 29th, 2024

Horrible experience. Canceled my membership in May 2023, accepting to pay the penalties for early termination. In October 2023, I got another charge. Went to the gym and was told by the manager Bruno that everything was fine and that I'd get a refund soon. A few weeks passed and another charge hit my bank. I called the gym and was denied speaking to the manager and told the method to cancel changed in June, I'd have to email their customer support, and they wouldn't help me resolve this despite being their error. Email customer support was just as bad (if not worse) and refused to acknowledge my may cancelation, completely ignoring my signed cancelation confirmation from May 2023 and informing me that they were going to charge me AGAIN and there was nothing I could do to stop this. By far, the worst customer service experience I've ever had. I will use or recommend YouFit again and I sincerely hope they are investigated for these despicable consumer practices.
Feb 21st, 2024