Better Business Bureau Serving West Florida

Elite Plumbing of FL be cautious! We had a hot water heater installed on Nov 1, 2023 (our old one was leaking). Found this plumber on Angi's list. Every time I took a shower and had to wash my hair the water ran cold. They came out a few times, once they said it needed a new mixer. When I called again the guy said it needed a new shower valve, trim and plate or a new cartridge, didn't have any issues with this before. We have a single handle shower handle. But since a guy was here anyway my husband had a new cartridge installed which cost us $300.00. The handle was now very hard to push in and out. When I called again I said I would contact the manufacturer of the water heater but the cartridge was extremely hard to pull out. The owner Kenny texted me and said he was out of town but will be back that Friday and call me to set up an appointment - he never did. When we needed two hands to pull the handle out my husband called Kenny and made an appointment on a Monday at 10:00 am, he never called or showed up. This is the guy who preached how he loved his community and people, never overcharged, and on and on! Finally called someone else in to look at the issues, and they were a simple fix. The only thing wrong with the hot water heater was to have the temperature adjusted and the cartridge was installed wrong! When reinstalled it works fine. Rather than have a happy customer Kenny decided not to bother any more and just ghost us!
Apr 2nd, 2024

Thank you so much for assisting me with a complaint and dispute with a company. After 4 months of reaching out to this company, and the company refusing to call me or respond to my emails, I filed a complaint with BBB. Within less than 24 hours of the BBB sending my complaint to the corporate office, I got a respectful email apologizing for our experience, crediting our account and acknowledging that our account was officially closed, as we had requested. we cannot thank the BBB enough.We never would have gotten this response without your help.I hope other people do not hesitate to file legitimate business complaints with the BBB.
Mar 17th, 2024

Mar 9th, 2024

Greetings at the a flexhert store 301 in tire tampas I suffered racist abuse from Mr. Dino at 5:57 on Friday I am trying to communicate with Larry the owner of the company and I still haven't been able to the man told me if he didn't speak Spanish he wouldn't tell me will communicate with the store
Mar 7th, 2024

Great place to find information that's accurate and truthful.
Feb 24th, 2024