Winter The Dolphin's Beach Club

Not the best
Jan 12th, 2022

I was raving about this place until the front desk just hung up on me. Not the best customer service
Jan 7th, 2022

Nice area and a lot of things to do! I will definitely come back for more days to stay because I’m back home and I miss it already. I’m looking forward to be back very soon. Thanks again and Long Live Winter!
Jan 7th, 2022

Extremely disappointed with my experience when I stayed at this property on New Year’s Eve. We were not informed that fireworks would be exploding directly over the hotel when we checked in. No heads up or no warning about the fireworks. This is extremely important as my wife is a 20 year military veteran with extreme PTSD set off my extremely loud noises. Needless to say she was set off and crying by the war like noises, trying to climb under the bed after they set her off. I tried to speak with a manager the next morning but was told no one was available. I left my information for them to call me back but it’s been a week and no call back. Had we known about the fireworks we would have stayed somewhere else to keep my wife away from that. So terrible that I couldn’t get anyone to show empathy or even call me back. The absolute worst hotel experience and follow Up I have ever had.
Jan 7th, 2022

Only reason I’m giving a 2 star rating is because the staff at the lobby was amazing very nice and professional. This place has bedbugs or at least the room we stayed in my husband woke up because he felt something on his arm and they they were we took pics my son woke up to lots and lots of bites from these bugs I am so disappointed and disgusted.
Jan 6th, 2022