Implant & Comprehensive Dentistry

Apr 12th, 2022

Friendly staff, competent doctors. Multiple doctors, in addition to different specialists are available for various needs, all in the same location, inside an office building, near Champion's Gate. Personal experience: This is the first dentist office I've ever been to that didn't push me for unnecessary procedures, or go straight to the most expensive fix. In addition, Dr. Russo is the most gentle dentist I've ever had the privilege of seeing. He also seems to genuinely care about his work. Definitely recommend.
Mar 7th, 2022

Ive been using this office for several years now. Ive always been a punctual patient. Today, I was running 15 minutes behind for my cleaning due to strange circumstances, and called the office to make them aware. At exactly 15 minutes after my original appointment time, while I was 5 minutes from the office due to traffic lights, I get a call saying they would no longer be able to see me. I drove over a half hour to get there. The receptionist was less than helpful and not at all understanding. And all of this after they changed my appointment time twice in the last week. Apparently it is fine for them to run late, but for a patient to run late is unacceptable. My husband and I will be taking our business elsewhere. We are obviously not valued clients. Its really unfortunate - the doctors are great. Never in my years of working in the health care industry would I have treated a patient like this, nor would my doctors have allowed it.
Feb 3rd, 2022

Dec 14th, 2021

I have spent upwards of $30k on dental work between myself, step-son, and husband over the last two years. Never had much of an issue until the last couple of visits. The first issue was when I was told that a procedure for my step-son would cost $4k which I opted to split the cost in half between two visits of $2k each. On the next visit to get the crown I was surprised when they told me I owed $3500 instead of the other $2k I for which was the original agreement. Not only that, but they didnt even have the crown ready and we had to wait an extra hour and a half for them to make it. Supposedly the dentist had been on vacation and wasnt caught up with by the office. They added additional costs without my knowledge. Make sure you are given a printout of procedures before signing anything. The last issue I had with them is when the office asked me Why I was canceling a cleaning for myself (which I was canceling 3 days in advance). My husband has canceled a few dental appointments with far less notice and he was never asked why. I had ALWAYS made every appointment for myself for at least 2 years. That bothered me why they ask me and no one else? I asked if that was policy and the coordinator basically told me no. Something isnt right here. All in all, the dentist is nice and does a good job. I think its an office staff issue. They dont seem to treat all patients the same and give wrong information. Always ask for a printed receipt of upcoming services with agreed upon costs so you arent surprised with a huge bill later.
Sep 25th, 2021