South West Pool Supply

We had a contract with a pool company that did an excellent job for 2 years. Last year it was purchased by Southwest Pool Supply. Since the new ownership, the service has gone down the drain. This last month, they failed to come at all for at least 2 weeks. I tried calling them, and sent an email asking for them to come service the pool. Nada. The pool was turning green, so I took a sample in for testing and almost every level was completely off. After spending more than $50 on chlorine, stabilizer, algicide, and lord knows what else, I am attempting to get the water cleaned up until a new service can start. It's worth noting that the good employees of this company left, citing poor management and warning that a new person might not even show up to do the pool. Should have listened then and not trusted a company that claims to be "the most trusted pool company in the Cape Coral Area since 1996". Yeah, right.
Apr 27th, 2022

The best pool company I had so far. Very dependable.
Mar 24th, 2022

Dec 30th, 2021

Scott and Shelley are kind-hearted, honest and WONDERFUL people. They helped out a family of four from MI who were taken advantage of by a horrific vacation experience. They quickly offered to step in and find us a house for a few days when a prior house fell through. Clearly this business reflects the selfless and caring needs of these two business owners. If they are this caring of complete strangers, I can only imagine how honest and terrific they are with their customers. Thanks again!
Sep 5th, 2021

We had this company for several years at our Florida home, about 14 years actually. They did a great job taking care of the pool, but unfortunately there were at least three times when our water bill was over $600. We found out that our hose to the pool was running constantly after Southwest left. The timer was defective because I found it leaking when I arrived with my grandpa last June. They also told us that there was a leak in our vanishing edge basin, so they shut it off from 2013-2017. Overtime, the basin turned green, which was not appealing. The company was convinced that the basin was leaking, so I trusted their judgement. Unfortunately, when we finally had the issue addressed, we found that the spa had a leak, so there was no reason for the trough basin to be turned off. We fired Southwest last year, but they continued billing us. I specifically told the young man in May that this was the last month we wanted them to take care of our pool. When we arrived in June, we saw that Southwest was still sending maintenance people, and we had to tell the guy to leave. It was not his fault, but the owner of this company needs to know how disappointed we were with the continuous bills we received after June, charging us for service they never performed in July, August, and September.
Jul 22nd, 2021