Oyer, Macoviak and Associates

Karan Breggia _{on Google}

Apr 10th, 2024

Very strong customer service, and easy to interact with.

Jen Ambrose _{on Google}

Apr 9th, 2024

The customer service at Oyer, Macoviak and Associates is excellent. They are knowledgable, professional and always quick to respond to any questions or concerns.

Neil Felsen _{on Google}

Apr 7th, 2024

everyone here is very attentive to my needs and they always work to obtaining the best coverage and pricing in a very difficult to navigate florida insurance market

Mike Rac _{on Google}

Apr 3rd, 2024

I normally do not take the time to write reviews but felt this was called for.
When I was shopping for car insurance I contacted Ryan Paguaga, Account Executive from the Oyer, Macoviak and Associates Insurance Agency.
He was gracious, seemed to care about my needs but then again his job is to sell. They werent saving me any money but I signed with this agency because of things he relayed to me. One being their outstanding customer service.
After I signed I started receiving emails from the owner, Mr. Oyer, Macoviak and Associates. Harvey E. Oyer Jr Inc
1903 S Congress Ave St 350 Boynton Beach, FL 33426.
Welcoming me to their agency etc.
Newsletters arrive in my inbox boosting their commitment, how they care about their customers etc. Actually just bragging how wonderful they are.
I called the salesperson who originally wrote my policy and left him a voicemail about a windshield repair. He forwarded that voicemail to their customer service person Christine. She listened to what I described and I sent her a screenshot from AAAs website stating the poor work by the person who did the job. I found out from a different glass repair center that the resin he used may have been contaminated as well as his poor workmanship. Therefore leaving a milky white spot on clear glass. Christine the customer service person at the insurance agency said she didnt know what to do. That she would speak with her manager and get back to me. She also informed me with conviction about certain windshields that have to be OEM because there are sensors in the glass. There are NO sensors in the glass. She has no idea what she is talking about and therefore misleading people. It took her nine days to get back to me. At this point Im surprised she did get back to me.
She must have had a memory lapse because she suggested I get in touch with the glass people who did the repair and see what they can do. On my initial call to her I said Ive had two windshields repaired in past years and they were clear. I also told her I wasnt going back there because of the low level quality of work.
Extremely poor service from this agency especially in a time of need. Dont depend on them because quite simply you cant depend on them.
When I signed up with their salesman for auto insurance he asked me about homeowners insurance. Saying he can save me money. I indicated that approximately 6 weeks earlier I just renewed my policy and paid it in full. I stated that we could address it when it comes up for renewal. If he was sharp he would have wrote it down as a good salesperson would have done. This agency will not be seeing my homeowners insurance or car insurance at renewal time.
If I ran my business that way Id be out of business. There blatant disregard to get back to me in a timely fashion and with pertinent suggestions was useless, very unprofessional. Their own people can make or break them. These people wouldn't be in my employ or they would have zero interaction with customers. I say this because I was in business.
Statistics show that when a customer is upset, agitated with a place of business they tell 7-10 people. When a customer is satisfied they may only tell 3-4 people. I'd rather be working with the lower positive number. They can't pay for that positive feedback form of advertising from people; it's priceless.
Bottom line theyve demonstrated that they are not customer oriented as they want people to believe.

Tom Gentile _{on Google}

Apr 2nd, 2024

Long time customer, great service.