Sweigart Law Group

Alayna Mckenzie _{on Google}

Feb 7th, 2021

We sold our house and the buyers picked this firm to do the closing. The closing agent, Rachel, was very sweet but did not disclose that they charged $ 600.00 for preparation of docs. I stated to her several times that I have family who does title. The buyers were paying for sellers title. So I could have done it for FREE!
Normally, a company charges less than $500.00.l( and $500.00 is their high price if there is a lot of work to be done) $250.00-$300.00 is a normal charge.
The woman Rachel, NEVER once said that there was a $600.00 charge( which normally they charge$800.00) She didn't know that until I started asking what all these fees were. And she couldn’t tell me until the NEXT day! So she didn’t even know why it was so high!!!
The ONLY charge she told me about was the $350.00 estoppel fee which I was glad to pay right then and there. Instead, she never sent me the email and said "she took care of it for us " because " we had such a great conversation " ( sorry, but your 15 min conversation was not worth $600.00!!!!!)
Then it wasn't $350. She ended up charging us $371.00! ( I really could care less)
So, yesterday, after all the paperwork is signed, and I kept asking about the $600.00. She said she would talk to the attorney and get back to me. ( shouldn't we know exactly what we are supposed to be getting from the sale of our home? ) the numbers were all messed up. They didn't even have the correct pay off from Our mortgage that was $5,000.00 less than what they said we owed!!!!!!!
She kept saying to me over and over " next time I'll know to fully disclose the price" , next time I'll make sure it's in an email, we just had such a great conversation that I thought we were on the same page. "
I'm sorry , Rachel, I am not your $600.00 mistake!!!!!
Do NOT USE ThIs COMPANY!!!! I cannot get someone in charge on the phone.
Instead, she sent out emails saying we were in default. BS!!
By law( if I'm not mistaken) they have 3 days to have these papers to us. We got them Monday afternoon and closing was on Wednesday at 1:00. Technically, I should have had them by Saturday if they wanted to close on Wednesday!