Serenity Pool & Spa

The person I spoke with was a terrible listener and rude. I would not do business with them.
Jan 14th, 2023

Nice
Oct 6th, 2020

We bought a 5-year old former Stock model house with a Serenity Pool. Shame on me for not noticing the calcium build-up on the glass tile before I bought it, but I thought that would be something we could just get cleaned off after we closed. When our pool service tried, though, the glass tiles were cracked and glass shards fell into the pool. Because the 1-year warranty (why only 1 year????) had expired, we faced the big cost of replacing all the tile. I called and got the Serenity Pool supervisor to look at it and he said all the right words about working with us to get this done at cost because something wasn't done right. But when nothing happened I called back and spoke with the owner Gary who gave me the song-and-dance. No apologies, no I'll work with you, just "the warranty's expired and the pool might have not been maintained so it's not my fault." With an attitude. Needless to say, I'm getting another company to do the work and am staying away from using glass tile and Serenity. Buyer beware.
Aug 17th, 2019