CenterWell Home Health - Estero

With every problem that arose you were able to help me take the next step. The caring and professionalism exceeded with every care giver. Thank you so much
Dec 28th, 2023

My nurses have all been fantastic!
Nov 27th, 2023

I came home from rehab with a walker. I didnt believe I could get off the walker. I have been home a little over a month now and I am walking in the house with a cane most of the time. This is because of the gentle, constant encouragement. I receive from both my OT and PT persons each visit. They are competent and caring and concerned for my well-being. I believe that with their continued help I will soon be able to walk without the cane in my house, and hopefully in a few months outside. they are compassionate about the effects that medication has on my stomach and my ability to exercise daily. I try not to have the pain stop me from doing all of my exercises every day. We all think that this is one of the reasons why I will succeed. I believe it is their encouragement that will make that possible.
Jul 14th, 2023

Conned by KindredStay away! My first, initial contact with Kindred at Home office staff went reasonably okay. The office staff was receptive and committed to providing an RN, PT and OT to assist my parent. The first issue that arose was scheduling. Kindreds scheduling policy was archaic at best. Their scheduling procedure was that the RN, PT or OT would call the night before visiting day to schedule a visit. I had asked the Kindred Office if more than a 24 hr. notice of a visit could be arranged because I worked outside the home in addition to being my parents primary caregiver. I was told that this would be possible Kindred agreed to provide services to my loved one. The first week of visits went fine. However, the second week of service did not. One of the therapists did not arrive when scheduled. Neither the therapist nor the Kindred office called to give notice that the therapist would be late. After 30 minutes of waiting, I called the Kindred office to see if the therapist was going to show up at all. The office stated that the therapist was stuck in traffic and was on the way. The therapist finally arrived 1 hour late. As the primary caregiver, I felt that this was totally unacceptable as I too had an employer to answer to. Nevertheless, once the therapist began manipulations on my mother, she needed more of my assistance than I expected throughout the entire therapy session. When other therapists visited, they arrived and did their work. I later found out that Kindred was sending a PT assistant to treat my loved one, and not a fully licensed physical therapist. In my state, practicing PT assistants should practice up under the supervision of Master Level, Licensed PT, however, Kindred allowed the PTA to perform manual therapy procedures of mobilization and manipulation unsupervised on my loved one. In addition, sometimes the RN, OT and PT would make unrealistic recommendations for expensive equipment that I should get for my loved one. My family had done the best we could with the limited resources available to provide the medical equipment we obtained for our loved one. On another visit a therapist recommended that we look into inpatient rehab for our loved one. In this age of COVID-19, that was a risk that my family and I were not willing to take. By week four, I called the office to present my concerns hoping to find a mutual solution; I once again explained that as the primary caregiver for my parent, I must have a more reliable schedule because I too had an employer relying upon me to come to work on time. I also shared my concerns about services not being up to the standard that I was promised to strengthen and enhance the life of my loved one. I requested better scheduling, better communication, less conversation about expensive equipment recommendations. After I made that call, I began to experience conversation from each therapist that was argumentative and accusatory when I explained that I was unable to purchase or obtain equipment they recommended, I began experiencing what seemed like a retaliatory attitude. I believe the argumentative and negative conversation had a derogatory effect on me personally and on the general well-being of my loved one. In the end, my loved one did not get better under their care the way it was delivered. There was little compassion. We felt that the staff was unreliable, demanding, argumentative and retaliatory. We decided to do better research and choose another home health company to assist us, one that made my loved ones care feel like a priority over one that just wanted to check off the boxes to meet company quotas/recommendations.
Mar 19th, 2021

Not the best fit for our family! Why?My first, initial contact with Kindred at Home office staff went reasonably okay. The office staff was receptive and committed to providing an RN, PT and OT to assist my parent.  The first issue that arose was scheduling.  Kindred's scheduling policy is outdated at best.  Their scheduling procedure was that the RN, PT or OT would call the night before visiting day to schedule a visit.  I had asked the Kindred Office if more than a 24 hr. notice of a visit could be arranged because I worked outside the home in addition to being my parent's primary caregiver.   I was told that this would be possible and Kindred agreed to provide services to my loved one. The first week of visits went fine.  However, the second week of service did not.  One of the therapists did not arrive when scheduled.  Neither the therapist nor the Kindred office called to give notice that the therapist would be late.  After 30 minutes of waiting, I called the Kindred office to see if the therapist was going to show up at all.  The office stated that the therapist was on the way. The therapist finally arrived 1  1/2 hour late.   As the primary caregiver, I felt that this was totally unacceptable as I too had an employer to answer to. Nevertheless, once the therapist began PT on my loved one, she needed more of my assistance than I expected throughout the entire therapy session.  When other therapists visited, they arrived and did their work. I later found out that Kindred was sending a PT assistant to treat my loved one, and not a fully licensed physical therapist.  In most States, a practicing PT assistant should practice under the supervision of a Masters Level, Licensed  PT,  however, Kindred allowed the PTA to perform manual therapy procedures of mobilization and manipulation unsupervised on my loved one. In addition, sometimes the RN, OT and PT would make unrealistic recommendations for expensive equipment that I should get for my loved one. My family had done the best we could with the limited resources available to provide the medical equipment we obtained for our loved one. On another visit a therapist recommended that we look into inpatient rehab for our loved one. In this age of COVID-19, that was a risk that my family was not willing to take.By week four, I called the office to present my concerns to management hoping to find a mutual solution; I explained that as the primary caregiver for my loved one, I must have more reliable scheduling because I too had an employer relying upon me to come to work on time.  I also shared my concerns that my love one was not getting stronger under their care and wanted to know their ongoing service plan to enhance the life of my loved one. I requested better scheduling, better communication, and less conversation about expensive equipment and outpatient rehab recommendations. After I made that call, I began to experience conversation from each therapist that was argumentative and accusatory when I explained that I was unable to purchase or obtain equipment they recommended, I began experiencing what seemed like a retaliatory attitude. I believe the argumentative and negative conversation during their visits had a derogatory effect on the general well-being of my loved one who overheard and felt the friction and negativity.In the end, my loved one did not get better under their care the way it was delivered. We felt there was little compassion. We felt that the staff was unreliable, demanding, argumentative and retaliatory. We decided to do better research and choose another home health company to assist us. We found one that made my loved one's care a priority rather than one that just wanted to check off the boxes to meet company quota's/recommendations.
Aug 1st, 2020