Edward Beiner Eyewear at Town Center in Boca Raton

Very Good Store with a huge inventory.service was amazing .I was attended by Ana who is very knowledgeable and her advice was great.
Apr 1st, 2024

Mar 30th, 2024

Osanna (spellcheck?) the woman with the short hair is incredible. She is the friendliest and most helpful worker there by far. Thank you for the great service as always!!
Mar 21st, 2024

Mar 17th, 2024

I bought a a beautiful Chrome heart eyeglasses. Enzo assisted me, very professional. A week after I bought it, I noticed some defect on the lens. I returned it to be fixed , Enzo professionally took it back and sent it to out for repair. Approximately a month after, I went back to the store as I was not comfortable with a very slight speck of white dust on the right lens that wont go away with basic cleaning. It looks like this white particle is inside the lens. Unfortunately when I went back to the store, Enzo was not around . Two women assisted me. These women in the store gave me a hard time. Not only that, they gave me the condescending look and very accusing voice as if I am complaining for something thats nonsense, trivial and not worth of their time. BTW, these two women, when I was still shopping for a glasses, they were all smiles, very friendly and acting like they are the kindest human beings in the world. Ive never seen such a fake customer service representative for a suppose to be reliable company. After they notice that I was a bit disturbed by how they treated me, the women with the short hair said to the other lady, She has a warranty, just let her come back tomorrow, Enzo is here. The conversation stopped there and their eyes and body language were so condescending that it made me feel so little. BTW, I went there with my scrubs straight from my hospital work. Maybe they think that I am not worth of their time time because I looked disheveled in their eyes. II did not come back the next day. I still wear my glasses. I will wait for few more days until my my disappointment goes away then I will go back to see Enzo. To whoever reads this review, I dont recommend this Edward B location. There is no excuse to rudeness and unkindness in this world especially when you have plenty of choices around to go to for same product. I paid a lot for my glasses but for my next one, I will definitely go to a different location. or even different store. I told all my friends about this experience and they were appalled for such degree of arrogance that I received from these two ladies.
Mar 16th, 2024