Crate & Barrel

Second time delivery was Damaged And no phone call while waiting
Mar 9th, 2024

Small selection compared to their other stores
Feb 3rd, 2024

Beautiful and good price
Jan 31st, 2024

I contacted Natalie at Crate & Barrel Boca Raton and spent ALOT of time telling her what we were looking for and the time frame we needed the sectional sofa. I cannot tell you how long it has been to work with someone who is so to get a sales associate who has gone ABOVE AND BEYOND, in trying to find a sofa for us with the specifications we needed and the time frame we had to have it delivered. This delivery is supposed to take place on February 14th in Sedona, Arizona and if this all happens, I will get back to finish this review. In the meantime, this associate deserves all the accolades for going above and beyond. It is unheard of in this day and age to find someone who truly cares and conducted herself in such a professional manner.
Jan 28th, 2024

After an extensive six-month wait for our sectional from Crate & Barrel, our excitement quickly turned to disappointment. Despite the premium price tag, the cushions began to flatten and feathers started escaping the inserts within a year. Our attempts to resolve the issue through customer service were met with significant pushback. Though we were eventually promised replacements, after months of back-and-forth communication, we only received standard insert replacements, not the new covers we were led to believe were also part of the resolution. The original covers have aged poorly, falling short of the quality we expected. As an interior designer, my wife confidently recommended Crate & Barrel to her clients, but this experience has left us both questioning the value and customer service of a brand we once trusted.
Mar 3rd, 2024