Truist

Every time I come to this bank which is not often. I'm sitting on forever. The customer service sucks. They need to close it down or get new people
Feb 29th, 2024

My mother is very elderly and has Parkinsons. Her mobility, memory, and comprehension are slipping very fast. This bank, used to reach out to my mother and let her know when her CDs were maturing and that she needed to put them in newer CDs to keep the higher percentage rates. I found out, as I started to take over her finances that they stopped calling her and for many years the CDs were just rolling over and only making 0.05%. I was very shocked that no one from the branch reached out to let her know that her CDs were virtually making nothing. When we talked to a manager at this branch, she was not very helpful at all. I told them I wanted to pull the money out and put it in another bank. The branch asked for a copy of my power of attorney, so they could fax it to corporate which I gave them. After this, I moved my mother into an assisted living facility on the East Coast. Once the other CDs matured, I went to my local branch to withdraw the money but it turned out corporate had no record of my power of attorney. So now I had to take my sick mother out of her assisted living facility and drive to her local branch to withdraw the last of the CDs. Once again this Truest branch failed us. My mother no longer has any accounts there and I will never bank with them.
Feb 3rd, 2024

They always treat me nice. Ne ER had a problem with them.
Oct 18th, 2023

Ask for Barbara! Best around
Sep 21st, 2023

This bank has had frequent computer glitches on my two accounts and it's hard to get them fixed. Nicole Davis in Beverly Hills branch is wonderful but some of the employees are having a hard time dealing with the merger problems. I never had issues with BB&T. I also was not told there's a $50 fee yearly on equity loan! I am going to take my accounts out of this huge bank as soon as I can and stick with Suncoast Credit Union.
Jun 30th, 2023