Pet Angel Memorial Center - Apopka, FL

I am in tears writing this. Very disappointed in what I received. We always had our dogs cremated thru the animal hospital. Today I went to pick up my dog's ashes & I knew right away it was different. I was advised they're doing something new. I received an urn unlike the cedar box I'm used to receive with the gold tag placed on the box. Instead I received this tiny urn, with a sticker on the bottom with my dog's name. That is disrespectful!!!!!!!!! That is not worth $175.00.
Jun 23rd, 2023

I received my baby Lola back today. They did a beautiful job with the paw print and everything was presented to me in a professional manner. I truly appreciate their kindness and quick turnaround of getting my sweet girl back to me.
May 27th, 2023

I got my dog in a wooden box no name on box like I was told no hair from my dog I box I could make for 337.00 I sat in my car for 30 minutes when I picked my baby up crying I was so devastated I just had my golden put down for 200.00 a beautiful urn hair from her a rainbow foot print for the 3 of us in my family I am highly upset and intend to get in touch with regency Monday if thats the best they can do thats a rip off and very sad an insulting to my dog. An myself who Id heart broken at the loss of my dog
May 22nd, 2023

My vet offered Regency Services. 3 days after his Euthenasia they contacted me. I asked for the $182 package advertised In the brochure I was given. They stated their prices went up. Then proceeded to tell me its $15 pick up fee, $20 shipping fee plus $208. (My dog was 12 lbs only)plus $30 paw print etc. I was passed to the manager who treated me unprofessionally. After asking to watch the cremation and was told it was another $272 I was then told the machine was broken? I have no trust at all in this company. At the end I told them I would drive 30 miles to pick him up and take Messi somewhere else I was told it was going to be a pick up fee I had to pay. I was grief stricken. I got there at 12:45 Messi was ready, they opened the bag and I cried. I was told your vet knows the prices went up. I stated I am taking him to orlando it is $105 for his personal ,paw print , lock of hair and simple urn. Then I took a stack of business card from the orlando crematory to my vets office. Explained how unprofessional Regency was and told them to rec this business instead. I have 6 animals. And now know the pet cremation business is so corrupted.
Feb 11th, 2023

My sweet baby girl crossed the Rainbow Bridge and my vet recommended me here. When I called, I was helped and got a clear understanding of what I could do. I opted for the Viewing room for two hours so my family can say goodbye to my beautiful baby girl that they all loved so much. The team here was so helpful, I got to set up a zoom for my out of state family and let them say goodbye. This was one of the best things I could to send off my girl. I appreciate their help and effort that helped me to say goodbye to my girl. They spoke the process over to me as I opted for a private cremation and reassured me how I will get my baby girl back. So thank you Regency, I appreciate the help and you allowing me to give my fur baby a proper send-off she deserved. 10/10 recommend. Only thing I would say that I didnt like was the towel they leave the fur babies on if i may make a suggestion maybe a blanket to cover them up a bit would be nicer. I took her personal bed for the viewing so that way it had her laying nicely. Other than that, Thank you so much!
Jan 18th, 2023