Alachua Family Dentistry

The dentists and dental hygienists are great. My issue is with the billing department/front office. I had to try to figure out my account, what my bill balance was, etc. on several different occasions, including contacting both the dental office manager and my own insurance company as the billing side has been a NIGHTMARE. Firstly...when I requested the bill and all of the insurance payments/copays, etc. the print out was muddled and confusing. Trying to match services to dates of insurance payments, copays, etc. was confusing as I had to go to multiple pages back and forth to figure things out. I had to tell the billing person to submit the billing again for several visits for both myself and my husband as there was no follow up and they simply said that the insurance didn't pay. After contacting the insurance company the issue with quite a few of the submissions being denied was office error...no codes or incorrect codes, yet I had to tell the office that and ask them to resubmit. I have spent hours trying to get my billing balance figured out/corrected/updated. I was given one amount by the office manager, which was different than what I came up with from the information from the insurance company. I paid what I was told to pay...quiet adamantly by the office manager I might add, because that was the balance that she had, regardless of the discrepancy I found. I was then informed several days later by the office manager again via an email that I owed more money after she "looked at my account again". I am MORE than over this whole thing. I should not have had to invest so much of my time and energy into something that someone at that office gets paid to do and keep track of. I should not have to go back and forth as many times as I have had to providing information that they already had, or should have had/seen/known. And sadly...here I am months and months later...STILL with a billing discrepancy. This office recently decided to stop taking our secondary dental insurance. We are leaving. However, to be very clear...WE WERE LEAVING regardless. The reason? I can not deal with the the continual incorrect billing and billing issues. I have had dental insurance/supplemental dental insurance most of my adult life (over 20 years) and I have NEVER had any issues with insurance billing/accounting issues until I went to Alachua Family Dentistry. As for me and mine...we are OUT! I am more than aggravated and it is seriously ridiculous at this point.
Oct 19th, 2021

We love Alachua Family Dentistry. My family has been going there for years and has never had a bad experience whatsoever. The office runs smoothly, everyone is very friendly and makes you feel welcome. Appointments almost always run on time. Long-time fans of Amy C.!
Sep 7th, 2021

Apr 23rd, 2021

My husband and I recently moved into the area. I feel very fortunate to have found Alachua Family Dentistry. I have never been to a dentist office where the ENTIRE staff was so nice and FUN! They are timely, efficient, professional, and are determined to make your visit as comfortable as possible. I would HIGHLY recommend this dentist office to anyone. Thank you, Dr. Mitchell, Paige, Dee, Rachel and Summer. Thank you for making me comfortable.
Oct 24th, 2020

My family of six have been seeing Alachua Family Dentistry for a few years now. Since day one I have been impressed with the sweet and friendly, yet professional staff. As well as, the cleanliness of the office, their flexibility, the atmosphere, and of course the dentists. Today, however, they proved to me that their patients are very important to them. I had a filling break while flossing so it was painful. I called the office, was told no available appointments because there was only one dentist at the alachua office, they could see me the very next morning. I was disappointed but I understand one person can only do so much! THEN...I get a call from the office asking if I can be there at 11 today, of course yes yes yes. Dr. Cody drove from one location to the Alachua location JUST to fix my tooth!!!! I am beyond amazed with this dentist!!! Btw they are also terrific with my children, they love the staff and remind me to make them their dentist appointments. I highly recommend them!!!!
Mar 11th, 2021