Kilwins Chocolate & Ice Cream

Apr 3rd, 2024

Makiens service was extremely professional and as elegant as the chocolates served at Kilwins. The soft but enthusiastic phenomena his personality brings to Kilwins is nothing short of Oscar worthy and as welcoming as a smooth whiskey on a parched throat. Truly, a master of his craft. I will be returning for him. Chocolates were pretty good too
Feb 4th, 2024

Nov 22nd, 2023

It was sooo nice to meet the owner and it was a gentle experience. I cant wait to break open My turtle rod and gummy worms
Oct 5th, 2023

Everyone likes candy and ice-cream...all of which tasted fine. My issue is with the operations (which is why most franchises eventually struggle as it always comes down to keeping costs as low as possible and gouging the customer). This is considered a higher-end option, where it is normal to spend $40 per pound on chocolate and $9 for a single scoop of ice-cream (again no issue with this). The issue is with how the ice-cream is served. There is a scale near the counter and upon serving the "scoop" it is thoroughly weighed as if they are serving gold or performing a medical procedures to make sure you aren't getting too much product....and it was super small; my 6 year old asked for another scoop. When i asked if that is all that you get, the server said "yes it weighs x # of ounces"... the scoop didn't even surpass the side of the cup they serve it in. If they are looking to expand operations, they need to make changes to get repeat customers. Currently an over priced and underwhelming tourist trap that is more concerned with the decoration of the store then the product they give to the customers.
Mar 8th, 2024