Roof Terrace Restaurant

Apr 5th, 2024

Mar 9th, 2024

Mar 2nd, 2024

Great service from Alex! from start to finish. What an amazing experience. This place is sooo beautiful. This was our first time actually having time to dine before a show at the Kennedy Center. The Chilled Seafood Platter was plentiful and shareable. The grilled Caesar Salad was perfectly seared. The Rockfish was perfectly cooked, buttery and delicious. The Apple Pecan Cobbler was super fluffy with perfectly sweet and spiced apples. Oh and how could I can't forget about the complimentary birthday champagne. Everything was seriously mmmm mmm good. The venue is really nice and has a classy vibe. Not one complaint. The service and the quality of the food was fantastic. I can't wait to check out their Sunday brunch. I would definitely recommend it to anyone looking for a nice place to grab dinner before a show.
Mar 19th, 2024

I would like to preface this review by saying that the manager Aniya (sp), Tiffany and Ms. Barbara saved the day. If it were not for these ladies, our terrible experience would have been unsalvageable. Our group of 4 visited the Roof TopTerraceRestaurant for the first time over the weekend, and celebrated 2 birthdays. We had been looking forward to visiting this restaurant for quite some time. Needless to say, we were extremely disappointed by our awful experience with Santos. When our waiter, Santos, came to our table for the first time, I told him it was our birthday (my friend and I) and he simplyshrugged. He did not welcome us to the restaurant, tell us about any notable menu items, or otherwise make us feel like valued patrons. When he asked about our drink order, I asked if he had any recommendations. He said "Do you like sweet drinks?" to which I replied "Yes, I do actually!" and he said "all of them [the cocktails] are good." I was very perplexed by this answer, because an EspressoMartini was one of the cocktails he referred to as a "sweet drink" that I would like. Everyone knows espresso martinisare not sweet drinks. He then disappeared with our drink order. When he returned to drop off our drinks, he haphazardly reached across my plate from one end of the table to unceremoniouslypour my glass of wine and it nearly splashed over the edge! This is not the kind of dining experience I would expectfrom this establishment. Once Santos brought our drinks, we did not see him again for over 20 minutes!! It was such a long wait that several of us at the table started looking around for him. When he finally showed up, I asked if there were any menu items he recommended, to which he replied "fish, beef." He did not reference any particular item, he did not tell us what made the item unique, he did not tellus what was popular or give any other background. Just "fish, beef." What kind of response is that from a service industry professional? After that, he never visited our table again! He did not check on us, he was not attentive at all. At that point, I asked to speak to a manager and spoke to Aniya (forgive me if I spelled her name incorrectly) who was extremely professional, understanding, and considerate. She, along with Ms. Barbara and Tiffany, went above and beyond to deliver exemplary customer service and turned our terrible experience into an incredible one. I recognize that the hospitality industry is a challenging one to be in. However, our group of 4 was friendly, warm, and kind. And to be met with such apathy and lack of professionalism from a wait person at this establishment was shocking and disappointing. I truly hope that Roof Top Terracecan coach Santos on how to be a better member of the team, while also acknowledgingand recognizingthe tremendous amount of care and patience demonstrated by Tiffany, Barbara and Aniya to make a horrible experience a lovely one. That is the real work, and those ladies delivered. It is only thanks to Tiffany, Barbara and Aniya that we will patronize Roof Top Terraceagain in the future.
Mar 17th, 2024