Chamber of Commerce

      Astound Broadband Powered by RCN

      ( 146 Reviews )

      Astound Broadband Powered by RCN
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      Hours

      Thursday:
      8:00 AM - 6:00 PM
      Friday:
      8:00 AM - 6:00 PM
      Saturday:
      8:00 AM - 2:00 PM
      Sunday:
      Closed
      Monday:
      8:00 AM - 6:00 PM
      Tuesday:
      8:00 AM - 6:00 PM
      Wednesday:
      8:00 AM - 6:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      3.0 - (146 reviews)
      50
      17
      15
      10
      54
      Read Our 146 Reviews

      Chamber Rating

      Verified Member
      3.0 - (146 reviews)
      50
      17
      15
      10
      54
      › ‹
      • Tim Jim

        Worst company to work low pay worst manger mike and the team sucks fire mike team will be better astound service is horrible stick with Comcast
        Apr 2nd, 2024

      • Nick Kazma

        Lied to by customer service multiple times. Lack of transparency. Ive had the service for 2 weeks and its been out for 2 days. Thinking verizon is worth the extra cost and will begin to look at switching
        Mar 25th, 2024

      • William Giroux

        Internet service was fine, rates increased substantially after initial year offer. When I changed providers they provided a label to return equipment and I shipped through FedEX and confirmed delivery. 3 weeks later Astound charged my credit card $100 for not returning the equipment which was shown as delivered as far as I could see. Bad business practices, would recommend other providers whenever possible.
        Mar 21st, 2024

      • N.M. Walker

        Mr. Marshall & Frankie Fernandez were AMAZING with getting me set-up with services at my new home. Thank you both for being professional & efficient
        Feb 24th, 2024

      • Shawn


        Feb 18th, 2024

      Read Our 146 Reviews

      About
      Astound Broadband Powered by RCN

      Astound Broadband powered by RCN connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.

      Contact Info

      Images

      Questions & Answers

      Q What is the phone number for Astound Broadband Powered by RCN?

      A The phone number for Astound Broadband Powered by RCN is: (800) 746-4726.

      Q Where is Astound Broadband Powered by RCN located?

      A Astound Broadband Powered by RCN is located at 3734 10th St, NE, Washington, District of Columbia 20017

      Q What is the internet address for Astound Broadband Powered by RCN?

      A The website (URL) for Astound Broadband Powered by RCN is: https://www.astound.com/locations/washington-dc-brookland-plaza/

      Q How big is Astound Broadband Powered by RCN?

      A Astound Broadband Powered by RCN employs approximately 20+ people.

      Q What days are Astound Broadband Powered by RCN open?

      A Astound Broadband Powered by RCN is open:
      Thursday: 8:00 AM - 6:00 PM
      Friday: 8:00 AM - 6:00 PM
      Saturday: 8:00 AM - 2:00 PM
      Sunday: Closed
      Monday: 8:00 AM - 6:00 PM
      Tuesday: 8:00 AM - 6:00 PM
      Wednesday: 8:00 AM - 6:00 PM

      Q How is Astound Broadband Powered by RCN rated?

      A Astound Broadband Powered by RCN has a 3.0 Star Rating from 146 reviewers.

      Hours

      Thursday:
      8:00 AM - 6:00 PM
      Friday:
      8:00 AM - 6:00 PM
      Saturday:
      8:00 AM - 2:00 PM
      Sunday:
      Closed
      Monday:
      8:00 AM - 6:00 PM
      Tuesday:
      8:00 AM - 6:00 PM
      Wednesday:
      8:00 AM - 6:00 PM

      Ratings and Reviews
      Astound Broadband Powered by RCN

      Overall Rating

      Overall Rating
      ( 146 Reviews )
      50
      17
      15
      10
      54
      Write a Review

      Tim Jim on Google

      image Worst company to work low pay worst manger mike and the team sucks fire mike team will be better astound service is horrible stick with Comcast

      Business Response on Google Apr 2nd, 2024
      Hello, Tim. Thank you for reaching out to Astound Broadband. If you have any concerns you would like to discuss, please email me at [email protected] with "Attn Jackie" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you again for reaching out to Astound. -Jackie

      Nick Kazma on Google

      image Lied to by customer service multiple times. Lack of transparency. Ive had the service for 2 weeks and its been out for 2 days. Thinking verizon is worth the extra cost and will begin to look at switching

      Business Response on Google Mar 23rd, 2024
      Hello, Nick! Thank you for reaching out to Astound Broadband. I understand your concern regarding some recent connection issues you've experienced. We certainly don't want to lose you as a customer! I would be glad to take a closer look at your connection and see how we can resolve this for you. Please email me at [email protected] with "Attn Jackie" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -Jackie

      William Giroux on Google

      image Internet service was fine, rates increased substantially after initial year offer. When I changed providers they provided a label to return equipment and I shipped through FedEX and confirmed delivery. 3 weeks later Astound charged my credit card $100 for not returning the equipment which was shown as delivered as far as I could see. Bad business practices, would recommend other providers whenever possible.

      Business Response on Google Mar 19th, 2024
      Hello, William! Thank you for sharing your recent experience with Astound Broadband. We're sad to hear you are no longer a customer! I understand you have some equipment-related billing concerns, and I'd be glad to look into this for you. Please private message us the phone number that is linked to your account so we can better assist you. Thank you for the time you spent with us as a part of the Astound service family. We hope to serve you again in the future. -Jackie

      N.M. Walker on Google

      image Mr. Marshall & Frankie Fernandez were AMAZING with getting me set-up with services at my new home. Thank you both for being professional & efficient

      Business Response on Google Feb 11th, 2024
      Hello, N. M. Walker! Thank you for sharing your recent experience with Astound Broadband. We strive to provide the very best experience for our customers. It's always excellent to hear that you were pleased with the service you received from yours technicians. We'd love to share your compliments with Marshall and Frankie's supervisors. Please email me at [email protected] with "Attn Jackie" in the subject so I can do so. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email, so I can look up their employee IDs in the work order history. Thank you for being a valued Astound customer! -Jackie

      Shawn on Google

      image

      Business Response on Google Feb 28th, 2024
      Hi, Shawn! Thank you for sharing our recent experience with Astound Broadband. We're sad to see that you aren't fully satisfied with your service. I'd be happy to review your account and determine the best way to resolve your concerns. Please email me at [email protected] with "Attn Jackie" in the subject so I can better assist you. In your email, please include specific details regarding your concerns. Thank you for being a valued Astound customer! -Jackie
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      Overall Rating

      Overall Rating
      ( 146 Reviews )
      50
      17
      15
      10
      54

      Write a Review

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