Parachute Home

Our sheets ripped after under 2 years of use, despite following all care instructions. They only have a one year replacement policy - but for the price paid and all the claims of the sheets getting better with time these in no way should have ripped. I would recommend going elsewhere and getting something better quality for your money.
Dec 19th, 2023

The staff is very helpful and has tremendous product knowledge. Great selection! So happy they are in my neighborhood.
Jan 19th, 2023

I visited this store to exchange a product that I had not cared for correctly. It was my error, so I honestly did not expect to receive the kind of help that I received. Naquita was not only very knowledgeable, she also went to great lengths to help me resolve my issue. One of the best customer service experiences I've had. Because of Naquita, I am now a big fan of this store and company.
Dec 2nd, 2022

Visited to exchange a product for another color-- while anticipated to be a difficult process, our experience was the opposite. John, an employee on the floor at the time, immediately came to our assistance and not only walked us through the exchange process with clarity, but also showed us the different variations of our product they had in stock. Excellent CS and plan to be a repeat customer at this location.
Apr 3rd, 2022

Ive shopped here several times here in the last 6 months or so. Theyre products are phenomenal, even if a bit expensive. Whats lacking in the customer service in the store (their HQ customer service is beyond stellar). On three separate occasions Ive been put off by the staff. I chalked up the first time to retail fatigue. It cant be easy right now. The second and third times, thats on them. 1. The first time I came to the store, a woman ignored I was in the store. Its less than 1,000 sqft - you have to actively avoid someone if Im not being acknowledged in some way. 2. A second time I was returning a pillow I bought online and was accosted (by the same woman as the first time no less) about why the pillow didnt work for me. Innocuous question, aggressively asked. 3. Today, I was buying a new down comforter and had been looking at their baby pillows online because I wanted one for my nephew (not that I even need a reason). I saw them and said oh you have the small pillows and got back a condescending, um those are FOR CHILDREN. Tone and delivery are key. I guess kids are the only people who can buy them. I told them Id just buy it online. Its petty of me, but what can they expect after that? The staff here should take a page from their HQ colleagues and work on their people skills. Ill still shop here, but online. Ill pay shipping fees to avoid these folks.
Feb 23rd, 2022