Gold's Gym - Van Ness

Mar 7th, 2024

Friendly staff and good equipment. UPDATE: Downgrading my earlier review because of this gyms deceptive billing practices. I was moving out of state and asked the front desk twice when I should cancel to avoid being charged after I left. They told me both times to cancel on a specific future date, which I did. Then I got billed for the next month and they said it takes 30 days for my cancellation to process. Why did their front desk tell me to wait to cancel knowing Id be charged for longer than I needed? I emailed the manager about this and she basically told me its their policy. I highly recommend people read the other reviews here. I didnt until now and I am shocked by how many people have been impacted by this gyms billing practices. @Golds Gym at Van Ness, yall have a good gym and location why go and ruin it by treating people this way? There are multiple other gyms within a few minutes drive from your facility. You risk pushing your clientele to your competition.
Feb 10th, 2024

Love this gymn. Spacious layout, plenty of equipment that is in good condition and great vibe. Everyone is friendly and chill. Great value for the price.
Feb 4th, 2024

Jan 15th, 2024

I have been trying to get my membership canceled but have no response from the gym managment Overall the gym is not bad. I enjoyed one of the classes. However, when I discovered that they had not honored the First Month Free offer and tried to get it fixed I have been ignored. I decided to cancel, but cannot get a response to those messages either. Unfortunately, it seems they get you with contract language -- that you can cancel due to 'death, illness, injury, or change of address', then you still need to send a certified letter and doctors note if its illness or injury. I was told that I could cancel with no charges within 15 days and anytime after that. You really. need to read the fine print, which I didn't. I wish I would have listened to these reviews. I gave it two stars bc I have gotten good service from the front desk staff-- but silence from management. and if you do decide to join, I recommend the BodyFlow class with Elizabeth. She's great!
Jan 31st, 2024