Jeffrey R. Singer DDS

I was in need of help with my braces that I got done out of town and Dr Singer and his team were extremely helpful and I'd definitely recommend them again. Thank you so much!
Jan 24th, 2019

VERY POOR CUSTOMER SERVICE FROM SECRETARY!In an attempt to find a local dentist for braces, I made an appointment with Dr. Singer.  When I initially showed up at the office, I was quite taken aback by the 3 dogs roaming throughout the establishment.  Although I am a dog person, I was thankful that I was not there for any kind of invasive surgery as it would seem very unsanitary.  The issue for me began when Myra asked me to have a seat and wait for the doctor.  It was then, and only then that she brought up a consultation fee.  In the 4x she called to set the appointment up and make sure I was coming, she NEVER mentioned a fee.  As Dr. Singer walked in, I explained that I was on the phone with my insurance to determine if the cost of the consultation would be included. Myra raised her voice from the front desk and said "he doesn't have time to wait around for you to make a call". Dr. Singer proceeded to say it was ok and I hung up with no luck having my consultation covered.  Since I had not planned to spend $150, I said I would have to leave.  Dr. Singer began to ask me a few questions and answer a few basic ones that I had and again, Myra raised her voice and interrupted us and said "there is a patient waiting for you now", yet nobody had walked in since I had arrived.  She was purposely not allowing him to talk with me at all since I wasn't paying the fee even though the Dr. was ok with this discussion.  As I was leaving I explained that Dr. Singer was just trying to explain a few things to me and her response was "that's what a consultation is"... I chose to ignore her and walk out the door.  The shame was that Dr. Singer seemed helpful and quite nice.  Had Myra allowed us to complete our discussion, I may have scheduled my first appointment for braces and they would have had a new client.  My trepidation is having her as the go through.  I would never have the time or the patience to deal with someone like this in any professional capacity.  So I am sorry Dr. Singer that you lost a potential patient.  Additionally, a young man in my office asked me to give him the details bc he is also in need of braces.  Now he will not be coming to your office either.Please have Myra learn some manners and lose the money or nothing attitude, its quite awful.
Jan 14th, 2016

I just got back from my 6 months check-up. Dr. Singer was very professional and very friendly (he always is) while he examined and cleaned my teeth. I know I get the best dental advice and treatment from Dr. Singer. His office has state-of-the-art equipment and runs smoothly. The office staff is friendly and helpful with appointments and insurance forms. Even emergencies: Last year a friend visiting from North Dakota broke a tooth, I called the office and my friend was seen right away. Dr. Singer has been my dentist for over 30 years and I can highly recommend him.
May 29th, 2015

Dr. Singer is very excellent. We have been patients of Dr. Singer for over 30 years and we have never been disappointed. He has handled our problems on an emergency basis and even given us advice on week-ends when we were out of town. If you need a dentist with excellent skills, a warm personality, and a sense of humor, Dr Singer is for you.
Mar 17th, 2015

I've been an active reviewer on Yelp since 2010, and up until now, I've refrained from writing negative reviews out of respect for individuals' reputations, believing that karma would ultimately balance things out. However, the behavior exhibited by this dentist's office was so egregious and unprofessional that I felt compelled to share my experience. I was a patient of Dr. Singer for several years starting around 2010, during which he performed various procedures including fillings, crowns, and a bridge, all of which were satisfactory. Upon relocating to Virginia, I stopped seeing him. The bridge he put in remained in fine condition all these years. Recently, a minor issue arose with the bridge which was a small chip, prompting me to contact the office for a simple fix which would have been to smooth the chip over. Dr. Singer's wife, who also serves as the office secretary, said that due to my prolonged absence, Dr. Singer would need to conduct a comprehensive evaluation, including x-rays, before addressing the bridge issue. Furthermore, she indicated that there would be an additional charge for any work done on the bridge. Despite Dr. Singer's lifetime guarantee on the bridge, which implied there should be no charge for simply smoothing out the chip, I expressed my willingness to pay for that specific procedure. However, I firmly declined the request for a complete evaluation and x-rays, as they were unnecessary in this particular situation. At this juncture, her demeanor turned hostile, and she began throwing out objections as to why Dr. Singer couldn't see me. Initially, she suggested that I might have seen a different Dr. Singer, to which I responded by mentioning his age during my visits--I distinctly recall him being in his 60s at the time, indicating that he must be older now. She then confirmed that he is indeed 83 years old, a fact I corroborated by researching him online, solidifying my certainty that he was the correct dentist. Subsequently, she claimed to have "found" my records but stated there was no mention of a bridge procedure. I insisted that I distinctly recalled Dr. Singer performing the bridge work along my other visits for cleanings and other dental procedures. At the time, he was listed as one of the dentists covered by my dental insurance plan (Care First). However, she countered by asserting that their office had never accepted or participated in Care First Dental. I am meticulous about keeping records, including receipts and medical documents, indefinitely. I offered to fax her copies of my Care First statements, which clearly showed payments made to their office. However, at that juncture, she abruptly stated they were not accepting new patients and hung up on me. I couldn't help but find it ironic, considering just moments prior, they were willing to accept me as a new patient under the condition that I pay for a complete evaluation, including x-rays, etc. It's truly disheartening that they chose to create unnecessary drama and consumed valuable time by raising numerous objections, some of which were unfounded, when I expressed my hesitation to pay for a complete evaluation, including x-rays, etc. The issue at hand merely required a simple and direct procedure to smooth out the small chip on the bridge--a procedure I was prepared to pay for. This review does not reflect negatively on Dr. Singer's professional abilities, as he performed commendably during my treatments, and I sincerely hope that at 83 years old, he continues to provide quality care. However, I find it puzzling and disappointing that his back office, which is managed by his wife, is exhibiting such behavior. Whether this approach has been authorized by Dr. Singer or is solely her decision to maximize their office's income is unclear. Regardless of the reasons behind it, this conduct is regrettable, as I believe their practice would benefit greatly from maintaining a higher level of professionalism.
Apr 8th, 2024