Wells Fargo Bank

Wonderful customer service, very attentive to your needs
May 29th, 2023

I went in to ask for some financial advice and met with Mamoudou Diallo who went above and beyond to make sure I left with the needed information. I went in some skepticism but after meeting with him, I was nothing less than satisfied with the service. 5/5 across the board.
May 15th, 2023

I had a problem and I did not know where to turn. I felt beat up by the system and clueless as to my next step. My mother had died and l was her estate exec. She had an account with WF and I tried via the phone to close the account and disperse the funds to the heirs. I tried for TWO years; pushed from office to office to office to office; asked for form after form after formAfter two years I had had enough and walked into Washingtons Market Square Branch with a two inch thick file folder and threw myself on the mercy of someone in the Market Square office. My hero, my knight in shining armor, was and is Mr. Michael Lang. His kindness, his patience and his perseverance were absolutely amazing. WF should be proud of such a wonderful employee. Thank you, thank you Mr. Lang!! Linda Tuxen
Jun 1st, 2023

I honestly have to ask myself, why am I used to having a bad experience at Wells Fargo. I was told to go walk, 20 minutes to another Wells Fargo location because they had no teller!?! I don't understand how a bank cannot have a teller, 2 hours before they close in one of the busiest locations in DC ( this is at the Archives). I explained to the lady multiple times, my app and website were not working and asked if there was someone else to help me, instead she kept saying there is 2 others branches "down the street." After repeating myself four times, about the wire transfer not working on the app and also calling customer services for two days straight, someone was able to partially help me. My issue was not resolved and the guy tried to sell me a credit card on top of the ludacris experience of the front desk person telling me to walk 20 minutes to another Wells Fargo location. I am trying to find hope in staying a Wells Fargo customer. Is being rude and passive aggressive towards your customers part of your training?
May 12th, 2023

I am leaving for a trip to Colombia l tomorrow morning and put in a last minute order for the Colombian Pesos. The bankers called me to let me know that it was ready for pick up the next day. I left work early to get to the bank in time to pick it up before they closed, but unfortunately ended up being just a couple mins late. The bankers saw me pulling on the locked door, sweaty, and out of breath from running from the metro, and opened the doors up for me to collect the currency so that I could have a safe trip and pay my driver for picking us from the airport in the morning. It would have been so easy for the three employees to simply shrug and tell me to go away, but they went above and beyond to help me in a time of need. I wish I would have gotten their names, but know that I am so so thankful! Absolutely stupendous customer service!
Mar 12th, 2023