Capano Management

Our community has had several different managers and Handymen. The ones we have now, Eva and Jeff, are very attentive. Eva has answered every question quickly and Jeff is an incredible worker. They both deserve every penny and more from the company as they are repairing the damage their predecessors left behind.
Feb 13th, 2024

We live in a Capano Management townhome and theyve been ignoring our rat problem for months. Weve been renting here for one year and during the winter starting having issues with both mice and rats. Weve made many maintenance requests to try to have them exterminated and to repair the damage theyve caused from chewing the wires of the dishwasher, chewing through the baseboards and burrowing under the front steps. Most of our requests have been ignored and the ones they have followed up on were done poorly and took weeks of us calling and stopping in the office to get them do anything. An exterminator came out, made recommendations but nothing was done. The rodents have destroyed parts of the home but also a lot of our property.
Feb 10th, 2024

I'm over living at a Capano property. They raise the rent every year. My apartment isn't even worth the $1900 it will cost this year. There are cheaper and nicer properties in the area now. They also have an exterminator come out and only give you 48 hrs to clear out all your kitchen cabinets and countertops and bathrooms. They don't care you are 37 weeks pregnant and live alone. Their office staff is very unprofessional and rude and not helpful. I also have to be out of my apartment until 9pm at night because I am pregnant and can't be around the chemicals until they dry. I am so glad I'm leaving their awful place come June. I do not recommend a Capano property whatsoever. The only reason they have problems with cockroaches is because their units have the original 1960s windows and the apartments have a lot of moisture for this reason.
Apr 1st, 2024

WARNING DO NOT MOVE TO ANY OF THEIR PROPERTIES!! This company is deceitful, unprofessional and lack effective communication skills. They will do anything & everything to retain your security deposit including providing misleading information about the move out process. Make sure you record every conversation with Tiffany who is the property manager at Valley Stream Townhomes. And document dates/times & who you spoke with for all the staff. Retain all emails as they will later lie & deny receipt of the email. Management was great at Valley Stream townhomes until 2019 when they switched over to the staff now & they are absolutely horrible, ESPECIALLY Tiffany who is rude, disrespectful & doesnt respond in a timely manner. They RARELY answer the phone and if you stop into the office for assistance Tiffany is RUDE & she acts as if youre disturbing her.
Feb 6th, 2024

Myself and my Fiance went to take a look at an apartment at Reserve on Forge in Phoenixville pa. First off, the greeting from Jamie was non existent. We were going through the application process and had some questions. Jamie was not only completely unhelpful. But Very rude. She actually sent a very flippant text message to my fiance. Is this how your company conducts there business. I don't think Jamie is fit to deal with potential renters. I would like a formal apology for this interaction. Very unpleasant and Unprofessional. Caz C.
Dec 11th, 2023