Budget Car Rental

I called to follow up on toll charges and they hung up on me. Absolute worst service you can imagine. They gave me the wrong information about tolls. They said they it was $3.99 per day plus toll charges. It was substantially more. The bill was supposed to be available within few days and it has been 3 weeks and no sign of the bill. The person on the phone was very rude. Will never patronize them!
Feb 12th, 2023

May 22nd, 2020

Great service
Oct 10th, 2019

Should have read the other reviews before reserving here. DO NOT USE THIS RENTAL LOCATION!!! I too reserved a truck weeks ago, with a 1 PM pick up time. Arrived at 12:20; place is a ghost town. Doors locked, no employees to be found. No one answering the phone. And the irony is, my truck (at least same size that I attempted to rent?) is sitting in the lotbut no access to keys! Took off work, lease up today, need to move furniture. No answer on local number:; national representative will send an email; someone will try to call within 2 hours. National did call back 2 hours later to say that there were no other trucks available within a 40-mile radius. Nothing for this incredible inconvenience besides sorry, nothing we can do. Ended up driving to the airport to rent a pick-up truck. HORRIBLE CUSTOMER SERVICE.
May 14th, 2022

Single _worst_ rental experience ever. Reserved weeks ahead of time, my rental was not available on the date/time they claimed. On the day of the pickup, they called in the morning saying I needed to pick it up earlier or drive 30min in the opposite direction to get one at our reserved time, at cost of mileage to me. Opting to save mileage, I took time off work because of their screwed up reservation system. They claimed they'd comp miles because of the mess up (they lied). The rental I was provided was dinged up, marked as having a full tank (it didn't have a full tank) and when I returned it the same day, the bill appeared later with 100 miles extra charged. Get ready, cause this Budget location never picks up their phone and the national line will give you the run around (we need to reach the location - they don't. we need to talk to a supervisor - they don't. the supervisor is in a meeting and will call within 24hrs - they don't). I spent multiple days calling this Budget location then being on hold with the national hotline for hours. I feel they want you to give up and swallow the extra cost. After _two weeks_ of run around, being on hold, and other shenanigans they finally agreed to refund the difference of extra miles charged. No full refund, no additional money off, no coupon discount for future rentals - just a scripted half hearted, 'we're sorry for your inconvenience'. They screwed up the reservation, they screwed up the rental they provided, they screwed up the bill, they screwed up on even giving the semblance of caring about correcting it. I'm am never, NEVER going with Budget ever again. Steer clear.
Dec 22nd, 2021