M&T Bank - Closed

From 5 stars to 1 star but now working way back up! Everyone working IN the Pike Creek branches ARE GREAT! (Still not jazzed with the telephone fraud assistance but I just had another message so I will give them another chance.) M&T USED TO BE awesome. Great hours/7 days a week!! Since Covid hours have been cut drastically. I was recently a victim of internet fraud & the fraud dept (by phone) was nasty & unhelpful. The female tellers & new branch manager that work IN PERSON IN THE BRANCH ARE FABULOUS. They need NEW phone support people in the FRAUD & CUSTOMER SERVICE DEPARTMENTS ONLINE & ESPECIALLY BY PHONE.
Jun 2nd, 2022

Friendly very good quick service, clean and nice cozy location.
Dec 13th, 2021

Paid a visit to handle some business for my parents on their accounts. Wasn't crazy about sitting inside someone's office in the building, but I was impressed by their precautions -- sanitizer dispensers were available throughout, everyone had their masks on, and most importantly, I only saw three people there besides myself.Staff was friendly and helpful, answering my questions, and I was able to sign the paperwork and get out in less than 25 minutes. The big stone building is beautiful compared to other banks and it easily stands out from the other buildings, making it easy to spot. There is ample parking, though I found it a little hard to get in and out of this location -- it's on the corner of a busy highway, but the entrance isn't located at the intersection, so you have to wait for a miraculous break in the flow of traffic in order to turn in from Stony Batter Road.
Dec 9th, 2020

WORST banking institution ever!!! Taken 3 weeks just to close 2 small yield bond accounts and get our own $ out!!!! They canceled our meetings with the Vice President multiple times (cancellations weren’t told to us until we actually came in for the appointments,NO phone call), as well as other appointments at the last minute. They promised to have our check ready for pickup, just to come in and be told that verbal verification was needed to release the check to us..Every time we’re told everything’s ready to go, another step in the process is revealed that wasn’t told to us when we asked... Needless to say, we’ll be moving our large accounts to a more competent and professional institution..completely frustrated, aggravated, and disgusted by this institution.
Jun 9th, 2019

Unprofessional, unfriendly staff. Take your banking needs elsewhere
Aug 3rd, 2018