Applied Bank

I wish I could do 0 star. Who voted it to be the no 1 bank in Delaware? It must be the only bank in Delaware than. Called customer service 3 times in 2 weeks they just escalate the matter and nothing happens. Super frustrating. Asked them for company email address so I can put in a complaint and she asked me to write a LETTER and mail or fax it. They working in 1990s style. I would suggest to use cash than deal with this bank. Customer service is out sourced. So banks management is the real issue. This bank should be in business.
Oct 31st, 2023

I opened 2 accounts about 3 years ago. Found the small size of the bank was a problem, phones are not answered, the recorded message says leave a message and we will call you back, often 4-5 hours later on a business day. Debit card did not work, called the receptionist who said they were having trouble at the bank and I should try the card tomorrow; after many tries with the debit card, eventually found out that my debit card had been locked. No branches in other states and no national call center. Very difficult to reach anyone in their wire department, 20 calls to their main telephone number is not an exaggeration to try to get through on a business day.
Jun 18th, 2023

I am disputing the return of a pair of sneakers that I purchased for a son on Christmas who is special needs. Unfortunately, the sneakers were far too big. I contacted Applied Bank who asked me to mail their form which I completed and mailed backed on 12/27/2022. They are now asking me to provide proof that I returned the item and I didn't save the tracking info with USPS. I have emails I provided from the vendor and they are fighting me tooth and nail not to refund the purchase. The vendor is also shady and doesn't provide a street address number, just the name of their street in Houston, TX. Do not sign up or deal with Applied. They won't honor refunds. Very disappointed. I paid all payments on time and have a perfect track record. This is sad.
Apr 28th, 2023

Commonly, people are quick to post comments that are not good, but if they are happy, then they are less likely to post comments. (Most of the time). Due to my own experience with Applied Bank, I had to post a review after what I have been reading here. This is my primary bank and I just love the bank and the people who work here. I noticed that someone in the comments mentioned not being able to contact customer service and he/she needed to leave a message. I did that once, but it was just the wrong number to call. (There are a few different numbers). The people who work at Applied Bank are always available, friendly and willing to help. It has taken me quite some time to finally find a bank that I trust, has good people working there and that I can feel confident with. I am so happy to have found Applied Bank.
Feb 9th, 2023

I think 10 days is too long for a payment to be held to post to your acct.. but if I pay Western Union or Money Gram 24 to 48 hrs .. why pay someone else money to pay my card balance ..
Dec 9th, 2022