Service Center - Union Park Buick GMC

No need to write the lengthy review I was prepared to write as it is pretty evident reading reviews on here that the service department at union park is by far the worst service center in the Tri-state area. It trickles down from the owner Jim ursamarso who I contacted after my truck was nearing its second full week sitting around with no resolution. Its a business vehicle that tows regularly and they were extremely aware of that but frankly did not care. When talking to the owner I asked for a rental vehicle which he told me he could do that but he didnt want to. Do yourself a favor and go to a mom and pop repair shop I towed my truck to harry tillman automotive and after only 2 days I got the truck back on the road fixed with dealer parts that union park assured me werent available (all they had to do was as make a phone call to a real dealer). also they quoted me parts that werent needed. dont be taken advantage of by a business and owner dont care about the customer go somewhere that deserves your business Edit: after taking my truck in for a routine service at a shop where the owner is professional and cares (not union park). I was informed that I was lied to by union park (surprise surprise). they said they always do a full chassis lube with a service, that is in fact a lie. A capable and reliable shop informed me that it doesnt look like a grease gun ever touched my truck (at least 6-7 times it was in for service). The counter staff is clueless and the techs are lazy and incompetent. I hope more people read these reviews so they dont get ripped off going to union park.
Mar 6th, 2024

Dont get your vehicle serviced here. Actually dont even buy a vehicle from here. Terrible service do yourself a favor and go somewhere else
Mar 5th, 2024

My vehicle was with Buick for 3 months. my customer service was horrible until the last perhaps two weeks before the vehicle was done. From December until now I have been seeking to speak with the manager of the Service Department and have been unsuccessful. I only need a simple document and I have not been helped. This is so disheartening because I bought my Buick from this dealer. Never ever again.
Mar 5th, 2024

Feb 6th, 2024

Pleasant receptionist.
Jan 13th, 2024