JOANN Fabric and Crafts

Kim _{on Google}

Mar 27th, 2024

Called 4 times n put on hold for 6 mins then 8 mins then 6 mins no one ever came back .
Then I call again n tell them what happened the girl said well we are all really busy here. I told her sorry to bother her. Wanted to ask them to hold an item for me for a funeral an easel. But no luck.

Banesa Castaeda _{on Google}

Feb 24th, 2024

Mugs arrived broken. Very inconvenient and unfortunate

Corinne Smith _{on Google}

Jan 16th, 2024

Great

Ms. Mia _{on Google}

Jan 17th, 2024

Yesterday I visited the Christiana Town Center location to pickup my online order. While there, I saw a pair of very nice wind chimes (they were the only two left in that particular style). Today I decided to take advantage of the sale and purchase the two online, along with some fabric, and pick them up today as well. The Joann app stated that there were still only two left of that particular style of wind chime. Within 10 minutes of placing my order and receiving my confirmation email, the wind chimes were cancelled. I reluctantly purchased two alternates. My orders were ready & three hours after I placed my orders, I went to the store to pick them up. I happened to go back over to the area where I saw the wind chimes yesterday and the same two that I originally ordered, that were cancelled, were still sitting in the exact same spot they were at yesterday. I grabbed the two & brought them to the front, where my purchases were. Mind you, there are only three employees at the store and two of them were at the front. I asked them why the wind chimes were cancelled when they are right here. One of them responded "Maybe they were in the back when you placed your order". I told her that I was at the store yesterday and the same two were exactly where I found them two minutes ago. And I placed my order a few hours ago. The other girl processed the exchange. No apology was given. Guess one of them wanted to save them for herself. Since these people have proven themselves to be untrustworthy, I'll be shopping at the nearby Hobby Lobby from now on.

Kyra _{on Google}

Dec 21st, 2023

Placed an online order and walked in 10 minutes before close to pick it up. As I walked in there was no greeting, only a person yelling from near the Cricut materials saying We close in 8 minutes! I replied Im picking up an order. I received the order and half of my order was not in, I asked where other bags would be and checked to see if they had an other options, they did not. On my way out there was no recognition for departure again as she was following me to lock the door. I turned to her and said Good night and happy holidays, your customer service has been slim this evening and your attitude is bleeding she continue to lock the door and said Yours too.
I get it, its the holidays Im sure shed rather be home. Yet, Ill never accept the lack of customer service as youre representing an entire store and seemed to be leadership during this shift. Disappointed and will not be returning.