Chamber of Commerce

      HomeTowne Studios Wilmington – New Castle

      ( 19 Reviews )

      HomeTowne Studios Wilmington – New Castle
      • 1612 N Dupont Hwy Building B
        New Castle, DE 19720
      •   302-299-1400
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      Chamber Rating

      2.2 - (19 reviews)
      5
      0
      1
      0
      13
      Read Our 19 Reviews

      Chamber Rating

      2.2 - (19 reviews)
      5
      0
      1
      0
      13
      › ‹
      • Tetty Gorfine

        OMG!!! I have never seen such a dump!! It is not clean, many things are broken. There is no blanket on the bed. It is a studio but offers nothing for the kitchen. The phone is broken, the lock on the door broken and I hope I don't get bed bugs. Don't ever stay here.
        Feb 12th, 2024

      • tasha

        Rooms: There are roaches, bed bugs and mice in this hotel when you go and show pics to the Food & drinks: They have several machine that are completely down and have been that way for a year, literally that I know for a fact. The other two by the office are always broken or taking people money that you can not get back because the hotel doesn't own them.
        Jan 19th, 2024

      • Timothy Woodard

        Bed bugs and Roaches!!!! Waiting on management to refund me my $$. I attached pictures and videos will call the manager today 12/23 and hopefully get my $$ back. Could I send these to the news or something?
        Jan 5th, 2024

      • Angie

        This place definitely has potential if it was full of roches dirty bedding dirty towels filthy pillows the whole place was just dirty and roach infested glass was all over the hall floors definitely would not go back
        Sep 26th, 2023

      • Andrea Keenan

        The room is crawling with cockroaches, is dirty, is literally moist (my socks are getting wet from just walking around.) It was supposed to be smoke free and reeks of smoke to the point where it's hard to breathe. The towels smell of mold and mildew. One of them was crusty to the touch. It has a general odor of mold and mildew throughout the entire room. The room has very clearly not been vacuumed well. It is the most disgusting place I've ever had the displeasure of staying at. Rooms: The room is crawling with cockroaches, is dirty, is literally moist (my socks are getting wet from just walking around.) It was supposed to be smoke free and reeks of smoke to the point where it's hard to breathe. The towels smell of mold and mildew. One of them was crusty to the touch. It has a general odor of mold and mildew throughout the entire room. The room has very clearly not been vacuumed well. It is the most disgusting place I've ever had the displeasure of staying at.
        Sep 22nd, 2023

      Read Our 19 Reviews

      About
      HomeTowne Studios Wilmington – New Castle

      HomeTowne Studios Wilmington – New Castle is located at 1612 N Dupont Hwy Building B in New Castle, Delaware 19720. HomeTowne Studios Wilmington – New Castle can be contacted via phone at 302-299-1400 for pricing, hours and directions.

      Contact Info

      •   302-299-1400

      Questions & Answers

      Q What is the phone number for HomeTowne Studios Wilmington – New Castle?

      A The phone number for HomeTowne Studios Wilmington – New Castle is: 302-299-1400.

      Q Where is HomeTowne Studios Wilmington – New Castle located?

      A HomeTowne Studios Wilmington – New Castle is located at 1612 N Dupont Hwy Building B, New Castle, DE 19720

      Q What is the internet address for HomeTowne Studios Wilmington – New Castle?

      A The website (URL) for HomeTowne Studios Wilmington – New Castle is: https://www.redroof.com/extendedstay/hometownestudios/property/DE/New-Castle/HTS1186?utm_source=GMB&utm_medium=Google&utm_campaign=GMB_Performance_HTS1186

      Q How is HomeTowne Studios Wilmington – New Castle rated?

      A HomeTowne Studios Wilmington – New Castle has a 2.2 Star Rating from 19 reviewers.

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      Ratings and Reviews
      HomeTowne Studios Wilmington – New Castle

      Overall Rating

      Overall Rating
      ( 19 Reviews )
      5
      0
      1
      0
      13
      Write a Review

      Tetty Gorfine on Google

      image OMG!!! I have never seen such a dump!! It is not clean, many things are broken. There is no blanket on the bed. It is a studio but offers nothing for the kitchen. The phone is broken, the lock on the door broken and I hope I don't get bed bugs. Don't ever stay here.

      Business Response on Google Feb 9th, 2024
      Dear Tetty,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS WILMINGTON - NEW CASTLE. Please accept our sincerest apologies for the phone that was broken in your room, the door lock and the other concerns you described. I will make sure to share your comments with the rest of our team so that they can have your concerns address. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We wish you the very best in your future travels. Sincerely,AdraineRed Roof ManagementRediresponse Specialist

      tasha on Google

      image Rooms: There are roaches, bed bugs and mice in this hotel when you go and show pics to the
      Food & drinks: They have several machine that are completely down and have been that way for a year, literally that I know for a fact. The other two by the office are always broken or taking people money that you can not get back because the hotel doesn't own them.

      Business Response on Google Jan 15th, 2024
      Thank you, Tasha, for rating your recent stay at the HOMETOWNE STUDIOS WILMINGTON - NEW CASTLE. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

      Timothy Woodard on Google

      image Bed bugs and Roaches!!!! Waiting on management to refund me my $$. I attached pictures and videos will call the manager today 12/23 and hopefully get my $$ back. Could I send these to the news or something?

      Business Response on Google Dec 21st, 2023
      Hi Timothy,Thank you , for writing to us about your recent stay at the HOMETOWNE STUDIOS WILMINGTON - NEW CASTLE. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

      Angie on Google

      image This place definitely has potential if it was full of roches dirty bedding dirty towels filthy pillows the whole place was just dirty and roach infested glass was all over the hall floors definitely would not go back

      Business Response on Google Sep 9th, 2023
      Dear Angie,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS WILMINGTON - NEW CASTLE. I was saddened to read that your stay fell short of your expectations due to the possible cleanliness of the bed and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof Management RediResponse Specialist

      Andrea Keenan on Google

      image The room is crawling with cockroaches, is dirty, is literally moist (my socks are getting wet from just walking around.) It was supposed to be smoke free and reeks of smoke to the point where it's hard to breathe. The towels smell of mold and mildew. One of them was crusty to the touch. It has a general odor of mold and mildew throughout the entire room. The room has very clearly not been vacuumed well. It is the most disgusting place I've ever had the displeasure of staying at.
      Rooms: The room is crawling with cockroaches, is dirty, is literally moist (my socks are getting wet from just walking around.) It was supposed to be smoke free and reeks of smoke to the point where it's hard to breathe. The towels smell of mold and mildew. One of them was crusty to the touch. It has a general odor of mold and mildew throughout the entire room. The room has very clearly not been vacuumed well. It is the most disgusting place I've ever had the displeasure of staying at.

      Business Response on Google Sep 21st, 2023
      Hello Andrea,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Wilmington - New Castle. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist
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      Overall Rating

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      ( 19 Reviews )
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