SpringHill Suites by Marriott Frederica

Apr 11th, 2024

Mar 21st, 2024

Nice hotel. Rooms are big and comfortable. Staff was always cleaning and helpful with any questions that were asked. Only flaw is no bar on sight. Nearby activities: Across the highway from DE Turf. Walkability: Nothing in the area to walk to. In the middle of nowhere compared to the rest of the town. Food & drinks: Snacks and drinks in the lobby. No bar on sight.
Mar 18th, 2024

Mar 16th, 2024

Beware of extra charges! My room had no lotion, tissues or cups, I overlooked that because hotel is new and room was very clean and spacious. Front desk gave me what I asked. It turned sour when I saw they charged my room rate PLUS additional $150.00 two weeks after my stay. When I called to get clarity on the situation, they denied the other charge. 15 mins later he finally sees the charge, 150.00 was for items missing from the room. Being a housekeeper at a nearby Mariott myself, I said this is crazy because I did not take the pillowcase and blanket (?) they said was missing. I told them that I myself am a housekeeper upon arrival, checkout, and on phone. Left a good tip, made sure the room was tidy and stripped, ALL linens on bed. Trying to dispute this charge, Tony transferred me to manager Lisa, who was dismissive because I asked her, Is this how the hotel makes money? Charging people extra for missing items? This made her so upset that she threatened to call my manager to tell them tell them what? Lol. These people were very dismissive, rude, and even hung up on me. I never raised my voice or said anything offensive, I spoke the truth and it bothered them. Wont be staying again.
Feb 28th, 2024